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How Technology Will Reinvent the Retail Store Experience
April 24, 2018 at 12:50 pm

The benefits of online shopping are obvious: its speed, ease and convenience drove Q2 2017 e-commerce sales to $111.5 billion, a 16.2 percent increase year-over-year. Still, if given a choice, 64 percent of online shoppers prefer buying from physical outlets — a number that, surprisingly, increases when talking about younger shoppers. Millennials and even Gen…

LIDS Part of 3-Way Tie for Top Spot in Top 100 Omnichannel Retailers List
April 24, 2018 at 11:21 am

LIDS, a Genesco brand that operates within Hat Word Inc., earned the No. 1 ranking in Total Retail’s analysis of 100 publicly traded retailers based on its omnichannel capabilities/programs offered and the execution of said programs. LIDS was part of a three-way tie for first place, joined by DSW and UGG. The full rankings can…

3 Ways to Put Your Customers Front and Center
April 24, 2018 at 8:56 am

As consumers increasingly prefer to shop online, retailers can no longer compete on price and product specifications alone. After all, if shoppers just want low prices and wide product selections, they can head to Amazon.com. Where you can compete is with a customer experience that sets your business apart from competing retailers. As the Harvard…

Report: Amazon.com to Build Domestic Robots
April 23, 2018 at 2:58 pm

Amazon.com is reportedly working on an an ambitious, top-secret plan to build domestic robots. According to a report in Bloomberg, the project is code named “Vesta,” after the Roman goddess of the hearth, home and family, and is being overseen by Gregg Zehr, who runs Amazon’s Lab126 hardware research and development division. Lab126 is responsible for…

Online Price Wars: What You Can Do to Avoid a Race to the Bottom
April 23, 2018 at 12:47 pm

Price competition continues to intensify as Walmart, Target and Jet.com, among others, seek to close the gap with online price leader Amazon.com. The result is a high-stakes race to the bottom. While good news for shoppers, ongoing price drops are far from good news for grocers already operating on razor-thin margins as well as their…

Home Depot Embarks on Tech Hiring Spree
April 20, 2018 at 3:19 pm

Home Depot announced this week that it will hire more than 1,000 technology positions this year. Recode reported the home improvement retailer is using the hiring spree as a means to support an $11 billion multiyear investment plan to extend its lead in brick-and-mortar retail over competitors like Lowe’s as well as fend off increased…

What Every Online Shopper Wants But Only Few Fashion Retailers Deliver
April 20, 2018 at 3:05 pm

If you’re a fashion and apparel retailer and have ever asked the question, “What matters most to my online shoppers?” this article is for you. Rakuten Fits Me recently conducted a global survey investigating online search behaviors as well as the size and fit challenges of today’s fashion and apparel-seeking consumers. This is what they…

The Evolving Factors Driving Customer Loyalty
April 20, 2018 at 1:49 pm

Consumers today have seemingly endless retail options. Beyond price, product and delivery options, shoppers can choose how they communicate with their favorite brands, whether that’s through a voice assistant, chatbot, Facebook Messenger, etc. A recent study by Narvar revealed that shoppers are indeed choosing a combination of these channels and expect that brands use them…

2018 E-Commerce Trends: Fact vs. Fiction
April 19, 2018 at 11:47 am

When it comes to e-commerce, growth is a trend you can’t ignore. Globally, the e-commerce industry is projected to reach $4.5 trillion by 2021, and in the U.S., online sales are increasing by about 15 percent every year. But when looking at more specific e-commerce trends, it can be difficult to discern fact from fiction.…

A Modern Approach to Private Label Brands
April 18, 2018 at 11:51 am

Legacy brands are in danger, especially because brand loyalty is not what it used to be. Instead, quality and, oftentimes, price reign supreme. This dynamic is causing brands and retailers alike to pivot in order to keep up with changing consumer preferences. When shoppers can get high-quality alternatives at a lower cost, remaining loyal to…

Blockchain in Full Bloom
April 18, 2018 at 11:48 am

April showers bring May flowers. And for online floral retailers, May flowers mean Mother’s Day, one of the biggest sales events of the year. Like a fine Swiss watchmaker, floral retailers determine shipping prices, and precisely when orders need to occur to ensure on-time arrival to surprise and delight that special mom in their life.…

Ikea App TaskRabbit Reveals Security Breach
April 18, 2018 at 11:42 am

Ikea's odd jobs marketplace TaskRabbit is investigating a "cybersecurity incident," the company has announced. The app and website let people find freelance workers to complete household tasks such as cleaning, gardening or assembling flat-pack furniture. TaskRabbit hasn't revealed the nature of the incident, but said it was working with law enforcement and a cybersecurity firm…

Target Launches Fetch Replenishment Program
April 16, 2018 at 1:29 pm

Target will begin to test a service that uses Bluetooth-connected household devices to monitor your supply of toilet paper, paper towels and hand soap, and automatically order more when consumers need them. The replenishment program is called Target Fetch, and the retailer will launch a campaign May 1 on the crowdfunding site Indiegogo to solicit 250…

Why PCI Compliance is Important for Retailers
April 16, 2018 at 10:52 am

If you own or operate a retail store, you probably don’t spend a lot of time thinking about payment security. After all, there are so many other things to worry about — e.g., generating sales and staying ahead of the competition. However, the health of your payment environment isn’t something you should gloss over. In fact,…

How to Turn Warranty Offerings From a Checked Box to a Revenue Driver
April 16, 2018 at 10:51 am

If the prospect of offering warranty solutions seems intimidating, you’re not alone. For many retailers, incorporating a warranty pitch into an already tricky sales process may be viewed as a simple check-the-box obligation. The reality is that warranties can offer an additional line of revenue and reduce customer churn, two tremendous assets for any business.…

GDPR Readiness Means More Than You Think
April 16, 2018 at 10:50 am

By now, it isn’t news that the General Data Protection Regulation (GDPR) deadline is looming. By May 25, 2018, companies that collect data from any European Union resident — in effect, any company with a website — need to be compliant with one of the toughest sets of data privacy rules enacted yet. GDPR has…

How Brands Can Tap Into Blockchain to Identify ‘Power Users’ on Social Media
April 13, 2018 at 10:07 am

As you may have noticed, the word blockchain is everywhere. Across multiple industries, it has become a buzzword as companies look to integrate blockchain technology — which creates a digital ledger of transactions — into their offerings. While many companies want to take advantage of the buzz and jump to announce that they're using blockchain,…

Brick-and-Mortar Retailers’ Secret Weapon: Unified Commerce
April 12, 2018 at 10:29 am

In the age of omnichannel, almost every retailer has an app, website, brick-and-mortar presence, mobile and email promotions, and more. There's such a thing as having “too much siloed omnichannel,” and disparate channels can mean a confusing and disorderly shopping experience for the customer. While omnichannel was a step in the progression from the retailer…

Amazon Customers Leading the Way in Voice-Enabled Shopping, Study Shows
April 12, 2018 at 10:22 am

Remember when radio ads were a big deal? Retailers, get ready to go back in time. Voice-enabled shopping is a growing trend, driven by Amazon.com's Alexa and competing products by Google and Apple. This isn’t just a fad. Voice-enabled smart speakers could infiltrate over half of U.S. households by 2022, according to a recent report, and…

Retailers Going Digital: Take a Fresh Look at Monetization Systems
April 11, 2018 at 12:12 pm

Not long ago, throngs of movie-watchers gladly bypassed renting videos from brick-and-mortar retailers in favor of subscription services that mailed a certain number of DVDs to their doorsteps every month. It was arguably the beginning of a massive trend toward subscription-based commerce in the entertainment industry. How times have changed. In just a few short…