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LIDS Part of 3-Way Tie for Top Spot in Top 100 Omnichannel Retailers List
April 24, 2018 at 11:21 am

LIDS, a Genesco brand that operates within Hat Word Inc., earned the No. 1 ranking in Total Retail’s analysis of 100 publicly traded retailers based on its omnichannel capabilities/programs offered and the execution of said programs. LIDS was part of a three-way tie for first place, joined by DSW and UGG. The full rankings can…

Are Retail Executives Out of Omnichannel Touch?
April 18, 2018 at 11:50 am

General consensus claims that omnichannel retail is about connecting any channel a retailer operates and creating a seamless experience for the customer. In an ideal omnichannel environment, a consumer can research the item using one channel, purchase in another, and receive using yet another — all without difficulty. Just about all retail executives share this…

UGG Earns No. 1 Spot in List of Top 100 Omnichannel Retailers
April 17, 2018 at 5:26 pm

UGG, a Deckers Brand company, earned the No. 1 ranking in Total Retail’s analysis of 100 publicly traded retailers based on its omnichannel capabilities/programs offered and the execution of said programs. UGG was part of a three-way tie for first place, joined by DSW and LIDS. The full rankings can be found in Total Retail’s 2018…

Brick-and-Mortar Retailers’ Secret Weapon: Unified Commerce
April 12, 2018 at 10:29 am

In the age of omnichannel, almost every retailer has an app, website, brick-and-mortar presence, mobile and email promotions, and more. There's such a thing as having “too much siloed omnichannel,” and disparate channels can mean a confusing and disorderly shopping experience for the customer. While omnichannel was a step in the progression from the retailer…

DSW Tied Atop List of Top 100 Omnichannel Retailers
April 10, 2018 at 2:21 pm

For the second time in as many years, DSW earned the No. 1 ranking in Total Retail’s analysis of 100 publicly traded retailers based on their omnichannel capabilities/programs offered and the execution of said programs. DSW was part of a three-way tie for first place, joined by UGG and LIDS. The full rankings can be…

Nordstrom's New Men's Store to Operate 24 Hours a Day
April 10, 2018 at 1:13 pm

Nordstrom is opening a men’s store in New York City this week that will operate 24 hours a day. The retailer is offering a variety of services at the store, including overnight in-store pickup, a self-service return kiosk, shoe shining, and “sneaker cleanings.” The new service-oriented store will cater to the city that never sleeps,…

How Retailers are Turning to Digital Transformation Strategies to Revitalize the In-Store Experience
April 9, 2018 at 10:13 am

The retail industry has a major impact on the U.S. economy. According to the National Retail Federation (NRF), one in four American jobs are supported by the retail industry. Despite the retail industry’s prominent position in the economy, traditional brick-and-mortal retailers are under a pressure unlike any other industry to digitally transform their businesses. With…

Albertsons to Introduce Plated Meal Kits to Stores
April 5, 2018 at 1:03 pm

Grocery chain Albertsons has announced plans to introduce Plated meal kits to hundreds of its stores this year, CNBC reports. The grocer acquired Plated last summer and currently offers its meal kits in 40 stores throughout California as well as in Chicago. Albertsons plans to offer the meal kits in its other store brands as…

Stop Building an Omnichannel House of Cards
April 3, 2018 at 10:21 pm

Since 2014, retail e-commerce sales have increased by over 70 percent, amounting to over 10 percent of the share of total retail sales this year. In fact, when e-commerce first began to gain traction, most people believed this was unequivocally the future of retail. However, we’re beginning to realize that the future for retail is…

Marketing Stack From Hell
April 3, 2018 at 9:49 pm

Steve Jobs thrived at balancing the complexity that drives powerful computational systems with the simplicity required for utility. “Simple can be harder than complex,” Jobs said. “You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move…

Announcing the Release of Total Retail’s 2nd Annual Top 100 Omnichannel Retailers
April 3, 2018 at 1:30 pm

Total Retail is excited to present to you its second annual Top 100 Omnichannel Retailers. The report, produced in conjunction with Radial, a leading omnichannel commerce technology and operations provider, features a ranking of 100 publicly traded retailers based on their omnichannel retail programs offered as well as the execution of said programs. Why focus on…

3 Ways to Maintain Consistency Between In-Store and Online Customer Experiences
April 3, 2018 at 10:42 am

With an increasing shift away from brick-and-mortar stores to online options, it has never been more important for brand manufacturers to cultivate an engaging, online experience. The strategic use of mobile apps, flagship websites and social media can help evoke familiar in-store messaging and feel so that brands can create a captivating, virtual in-store experience…

Retail Isn’t Dead, Mediocre Retail is Dead
March 30, 2018 at 9:31 am

In a new era of retailing, the context of customer service has been transformed toward the emotional behavior of the shopper. Although many consumers have been changing the way they shop toward a more online-centered experience, brick-and-mortar retailers still have the opportunity to refocus and reimagine to continue to bring customers through their doors. As…

Amazon Apparel: 2 Consumer Segments Can Drive Up Amazon’s Fashion Sales
March 29, 2018 at 12:50 pm

Amazon.com's ongoing venture into the fashion category is one of the hottest topics in retail right now. The company’s expanding fashion offering is fascinating commentators, terrifying rivals and, as our latest research shows, attracting a very large number of shoppers. We recently conducted an in-depth survey of internet-using U.S. consumers on this subject, and the results…

How Shopping Apps Can Drive In-Store Purchases
March 26, 2018 at 8:51 am

As recently as 2015, most U.S. consumers had no idea if their favorite retailer had a mobile app. Now, according to a survey we conducted at Localytics, nearly 49 percent of those polled said “shopping by apps” is a primary reason they use their smartphones. The survey collected responses from 1,000 U.S. smartphone users, of…

How 3 Leading Retailers Are Adapting to Changing Consumer Behaviors
March 20, 2018 at 7:11 pm

In a panel discussion yesterday at the Shoptalk conference in Las Vegas, a trio of retail executives discussed how their businesses are evolving to account for changing consumer behaviors, positioning their businesses for growth in the process. Billy May, CEO of Sur La Table; Carrie Ask, executive vice president and president, global retail, Levi Strauss…

FedEx to Open Small-Format Shops in 500 Walmart Stores
March 20, 2018 at 3:02 pm

FedEx Office, a subsidiary of FedEx Corp., and Walmart said yesterday that FedEx Office will bring its small-format stores for printing, packing and shipping into 500 of Walmart's stores nationwide in the next 24 months. The announcement comes after completion of a successful pilot program spanning 47 locations within Walmart stores across six states. Besides…

4 Best Practices for Managing Your Inventory
March 13, 2018 at 11:49 am

Strong sales are the backbone of a retail or e-commerce business, but inventory management can mean the difference between success or failure. Anyone who has a hand in inventory management likely understands how it might feel more like a tightrope balancing act than a business operation. While an inventory management process will — and should…

Surviving the Retail Apocalypse
March 13, 2018 at 11:27 am

Retail dies when based solely on the concept of visiting a store for a commodity item. To thrive in today’s market and emerge from the “retail apocalypse,” retailers must innovate and focus on what's important to customers: ease, experience and execution. With more shoppers migrating to online purchases, and others wishing to shop quickly and…

How to Increase Operational Efficiencies With Process Management
March 13, 2018 at 8:23 am

Today’s retail landscape is filled with messages and strategies that often address an omnichannel approach. Hundreds, maybe even thousands of media articles have been written over the last few years addressing retailers that are embracing an omnichannel approach, as if that's the only strategy needed to be a successful retailer. Implementing the right omnichannel strategy…