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Embracing the Digital Consumer: How Retailers Can Meet the Needs of Connected Customers
September 21, 2017 at 11:11 am

With reports swirling about the uncertain future of the retail industry, retailers are working to stand out in a highly competitive market, deciphering what customers really want from the brands they interact with, and delivering those things in a timely manner. While determining what consumers want may seem daunting to retailers, according to a recent…

Kiehl's Connects Online Shoppers With In-Store Associates
September 21, 2017 at 9:46 am

Although the majority of consumers still prefer to shop in-store, 72 percent admit to showrooming in the last 12 months. Smartphones are changing the way people shop, challenging retailers to adapt to the changing times. In August, Salesfloor, a technology platform for omnichannel retail associates, announced a mobile messaging feature that connects customers to their local store…

Game Changers: Jen Rubio and Stephanie Korey, Co-Founders, Away
September 20, 2017 at 3:14 pm

This article originally appeared in the cover story of Total Retail’s Summer issue, Game Changers. Total Retail is the sister publication of Women in Retail Leadership Circle. Total Retail: Where did you get the inspiration to launch your company? Jen Rubio: My old suitcase broke during a trip, and while looking for a replacement, I…

Toys"R"Us Vendors Cut Shipments on Bankruptcy Fear
September 15, 2017 at 10:36 am

Some suppliers to Toys“R”Us have scaled back shipments to the retailer as it struggles to refinance debt and avoid a potential bankruptcy filing, according to people with knowledge of the matter. The vendors are balking as Toys“R”Us continues talks with lenders over a new loan that would allow the retailer to stay open while it works…

Smart Advertisers Double Clicks With This Secret Weapon
September 15, 2017 at 9:56 am

Everything we hear these days is about how big mobile is, and how it’s going to be even bigger going forward. 2016 was the year of mobile, they say. So 2017 is definitely going to be the year of mobile, they say. Mobile payments are expected to hit more than $90 billion this year, up…

Ascena Retail Group CEO: ‘It’s Time for the Empire to Strike Back’
September 13, 2017 at 11:29 am

It’s no secret that the retail landscape has changed recently. Thanks to the influence of Amazon.com and other retail disrupters, customer expectations today are at an all-time high, and this puts economic pressure on legacy retailers, which generally have very different business models and as such can’t always meet these expectations. So, what are legacy…

A Retailer’s Guide to This Year’s BTS Shoppers … and How to Attract Them to Your Site
September 12, 2017 at 9:05 am

With school season just beginning, back-to-school (BTS) shoppers are making sure everything on their list has been taken care of. The second biggest shopping season after the winter holidays, this is a crucial time for retailers to attract and engage BTS shoppers in a space where competition is rampant. The value of knowing and understanding…

Nordstrom Launches Retail Location With No Inventory
September 11, 2017 at 12:14 pm

Nordstrom announced the launch of a retail concept and neighborhood hub where customers can shop and access services in a central location — and without merchandise typically found in the retailer's stores. Nordstrom Local, which will launch in West Hollywood, Calif. on Oct. 3., will have a 3,000 sq. ft. footprint, which is much smaller than an average…

Rethinking the Grocery Shopping Experience
September 5, 2017 at 10:29 am

Traditional retail has experienced a seismic shift over the last few years as more and more shoppers go online, forcing retailers to boost and optimize their digital presence. There's no space more poised for a shakeup than grocery stores. Once immune to the online trend, more companies, including Amazon.com, are pushing into this space. A…

lululemon Posts Second Quarter Sales Gain
September 1, 2017 at 12:36 pm

lululemon athletica, the athletic apparel retailer, posted better-than-expected second quarter results on Thursday, CNBC reports. In addition to new product lines, a recent uptick in purchases within brick-and-mortar stores has helped lift sales for lululemon. Finally, the launch of a menswear ad campaign and rise in sales among men has helped the brand grow its…

Survey Says: Consumer Goods Companies are Ready to Get Serious About Online Channel Management
September 1, 2017 at 10:54 am

Consumer goods companies, having previously lagged behind other sectors with rocketing online sales, now appear to have reached an e-commerce tipping point. They are learning from traditional e-commerce retailers when it comes to their use of online customer and competitor insights to understand buying patterns, price sensitivity, and new competitive product offerings and to improve…

Amazon's Impact on Brick-and-Mortar Sales
August 31, 2017 at 10:42 am

The struggles of brick-and-mortar retailers in 2017 have been well-documented. Iconic brands such as J.C. Penney, Macy's and Sears have all announced store closures this year, and other mall-based retailers such as The Limited, Wet Seal, and American Apparel have gone out of business. Why? A common reason cited is less in-store traffic, the result…

Williams-Sonoma Introduces Design Crew to Enhance the Store Experience
August 23, 2017 at 10:15 pm

Smart brands are looking for new ways to beat their competition and succeed in this changing retail industry. Williams-Sonoma, Inc. (WSI) is leveraging its best competitive advantage — its network of stores — to give customers an enhanced shopping experience across its portfolio of brands (Williams-Sonoma, Pottery Barn, and West Elm). Williams-Sonoma, Inc. recently introduced…

Home Depot Enjoys Record Profits in Q2
August 17, 2017 at 11:44 am

Home Depot is having a a great year. The Atlanta Journal Constitution reports the home improvement retailer's sales are up 6.2 percent from the same quarter a year ago. Home Depot's profit for the quarter was $2.7 billion, up from the net earnings of $2.4 billion a year earlier, and the highest quarterly profit the…

This is the Evolution of Retail
August 16, 2017 at 1:16 pm

Many are calling this the retail apocalypse. Recent reports estimate over 8,600 retail locations will shut down in 2017. By comparison, 6,200 retail stores closed their doors during 2008’s economic downturn — an all-time high at the time. Retailers like The Sports Authority have vanished, and others are quickly realizing the same fate: Gander Mountain,…

The Future of Online Retail is … Offline?
August 16, 2017 at 11:51 am

2017 has been a whirlwind of a year for retailers to say the least, with most of the conversation surrounding how brands need to think digitally first. However, this morning in a panel discussion at eTail East, Drew Green, CEO of Indochino, a made-to-measure menswear company, ended the session with a telling statement. “I think…

Amazon Announces Instant Pickup for Prime Members
August 16, 2017 at 9:48 am

Amazon.com has introduced Instant Pickup, a free service offering Prime and Prime Student members a curated selection of daily essentials available for pickup in two minutes or less at five of Amazon’s fully staffed pickup locations in Los Angeles, Atlanta, Berkeley, Calif., Columbus, Ohio, and College Park, Md. Items available via Instant Pickup include snacks, drinks and electronics, as well…

What Retailers Need to Know to Create a Consumer-Driven Supply Network
August 14, 2017 at 10:41 am

As we all know, retail and consumer goods companies are struggling to adapt to the growing market pressures coming from consumers and their competitors. In order to stay competitive with the explosion of omnichannel and the sheer muscle of powerhouses such as Amazon.com, companies will need to run their supply chains better, faster and cheaper…

Designed to Kill
August 11, 2017 at 3:00 pm

In e-commerce, your homepage is who you are. It’s prospective customers first impression of you. Visitors will decide to either do or not do business with you based on their experience with your homepage. Considering that the homepage usually gets a disproportionately larger amount of traffic than any other page on your website, it would…

Amazon Ushers in the Age of Convenience
August 11, 2017 at 2:59 pm

In the wake of Amazon.com’s June acquisition of Whole Foods, retailers were left pondering the deal’s broader impact on the industry’s future. Paramount to that discussion is the future role of the physical store in a successful omnichannel retail organization. The pessimism around department store closures and traditional retailers declaring bankruptcy has seeped into our…