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Preparing Retail Apps for the Holiday Shopping Season
December 14, 2017 at 2:13 pm

Retailers around the world have been working hard to make sure they have a successful holiday shopping season. From new storefronts to early promotions, retailers put in months of preparation to ensure they meet sales projections and outperform competitors. Now that shoppers are more likely to reach for their smartphones and tablets than log on…

Kroger Adds Mobile Payments Option
December 14, 2017 at 1:21 pm

Kroger announced this week it will begin offering mobile payments next year through a partnership with JPMorgan Chase & Co. The Cincinnati Business Courier reports the retail chain will offer a service known as Chase Pay at select stores and e-commerce programs next year. “Technology is transforming our customers’ experiences and greatly influencing how we're re-imagining…

eBay Launches New Image-Based Search Tools for its Apps
December 14, 2017 at 12:40 pm

Earlier this fall, eBay announced that it had launched two new image-based search tools — Image Search, Find It On eBay — for its mobile apps. The artificial intelligence (AI)-powered features enable shoppers to use pictures instead of words to search eBay’s catalog of 1.1 billion items. In this interview with Giri Iyengar, head of…

Why All Retailers Need to Be Aware of PWAs
December 12, 2017 at 11:23 am

The buzz around progressive web apps (PWAs) has been building since designer Frances Berriman and Google Chrome engineer Alex Russell coined the term back in 2015. These mobile apps that progressively load and run in a web browser promise to blur the lines between native apps and the mobile web by bringing (almost) all the…

Record Cyber Monday Sales Driven by Mobile
November 28, 2017 at 1:01 pm

Based on Adobe Analytics data, a record $6.59 billion was spent online by the end of Cyber Monday, an increase of 16.8 percent year-over-year (YoY), making it the largest online shopping day in history and nearly a billion dollars more than last year at $5.6 billion. Mobile set a new record with its first $2 billion day. Smartphones have become the de facto device…

Why Mobile Self-Checkout Makes Sense for Retailers
November 27, 2017 at 11:19 am

Paper or plastic? Not too long ago, that was the only checkout question that consumers had to deal with. My, how times have changed. These days, whenever customers head to a checkout counter, they’re likely to deal with a barrage of questions, such as: Did you find everything? Do you have a loyalty card? What’s…

Online Sales Surge on Thanksgiving Day
November 24, 2017 at 1:23 pm

U.S. consumers spent more than $1.52 billion online by Thanksgiving evening, and more shoppers went to stores this year after two weak holiday seasons as retailers opened their doors early on the eve of Black Friday. At the start of the holiday shopping season consumer spending rose 16.8 percent year-over-year until 5 p.m. ET on Thursday,…

Why Marketers Need to Rethink Their Brand’s Mobile Presence
November 20, 2017 at 12:14 pm

In a world where technology is becoming more mobile by the nanosecond, it should come as no surprise that the majority of search traffic now runs through mobile devices. In fact, research from BrightEdge shows that 57 percent of search traffic is now mobile. According to eMarketer, over eight in 10 internet users will use…

Williams-Sonoma Acquires AR 3-D Imaging Startup
November 17, 2017 at 12:09 pm

Furniture and kitchenware giant Williams-Sonoma, Inc. (WSI) is acquiring augmented reality (AR) startup Outward in an all-cash deal for $112 million. The furniture brand, which operates stores including Williams-Sonoma, Pottery Barn, West Elm and others, will be using the startup’s 3-D imaging tech to “enhance and extend its high-touch customer service platform,” the company says. Outward, founded…

Q&A With Mark Friedman, President of E-Commerce, Steve Madden
November 15, 2017 at 4:15 pm

I had a great time talking with Mark Friedman, president of e-commerce at Steve Madden. I was particularly interested in hearing his perspective on how retail is satisfying consumer needs while keeping up with the ever-changing world of digital.

Getting Mobile: The New Omnichannel Retail Experience
November 7, 2017 at 10:25 am

The way we shop is changing, so it’s only natural that retailers would change their approach to fit consumer demands. According to Worldpay, omnichannel shoppers spend between 50 percent to 300 percent more than single-channel shoppers. However, the tactics online retailers are adopting are surprisingly similar. In fact, they’re starting to act a little more…

A Chat With Mike Halula, Retail Analytics Practice Lead for the Americas, Teradata
November 1, 2017 at 2:11 pm

In an interview at the Teradata Partners Conference in Anaheim, Calif., last week, Mike Halula, retail analytics practice lead for the Americas, Teradata, touched on a variety of topics regarding the current and future state of the retail industry: On Marketing to Millennials "Marketers are trying to figure out how customers want to be connected…

Target Launches In-Store Checkout App
November 1, 2017 at 11:54 am

Target is making moves to become more omnichannel before the 2017 holiday season. Yesterday, the big-box retailer announced a new app called "myCheckout" for its in-store staff that will allow them to process online transactions on the customer's behalf, including taking payments from the store floor when merchandise is unavailable. TechCrunch reports the myCheckout app…

Enhancing the Mobile Experience a Priority for Retailers
October 27, 2017 at 10:37 am

Two years ago, Oracle + Bronto published a research report that showed 38 percent of consumers were shopping from their phones. The nearsighted among us scratched their heads, but we knew the trend was here to stay and began offering advice on how to adapt to the era of smartphone shopping. Our newly released report,…

Newest iPhone Offers Glimpse Into the Future of Retailing
October 23, 2017 at 4:19 pm

It’s been 10 years since a man in a black turtle neck, jeans and sneakers showcased what was then an odd-looking, white, mobile device — the first iPhone. Since then, the mobile landscape has changed more than consumers and retailers could have ever imagined. The question today is whether the most advanced iPhones to date,…

How Poor Website and App Performance Create “Digital Desertion”
October 20, 2017 at 1:02 pm

Every second counts in today's online world. Today’s online shoppers expect a greater level of website and app performance than they did three years ago. Slow rendering time and digital disappointment will often drive consumers to a competitor’s offerings. Consumer expectations have become more demanding and patience with poor performance has diminished. Apica conducted a…

PayPal Rolls Out Venmo Payments to its US Retailers
October 19, 2017 at 10:34 am

Venmo, a PayPal owned money transfer service, announced this week that the service can now be used to make payments on more than 2 million U.S. retailers’ mobile websites. Some of the retailers that will begin to accept Venmo payments include Wal-Mart, Target, lululemon athletica, and Forever 21. The new feature isn't available for desktop…

Tommy Bahama's CEO Talks Experiential Retail
October 18, 2017 at 1:24 pm

Tommy Bahama is winning over today’s distracted consumers by focusing on unique, unconventional retail experiences for them, according to Doug Wood, CEO of the Seattle-based manufacturer and retailer of casual men's and women's sportswear and activewear, who spoke at the 2017 SAP Retail Executive Forum in New York City yesterday. Case in point: Wood discussed…

Editor's Note: Introducing Total Retail's 2017 Retail Technology Report
October 18, 2017 at 1:04 pm

Technology is top of mind for most retailers today, no matter their size, product category or any other variables. As such, Total Retail surveyed its audience with the goal of finding out what types of retail technology retailers are interested in (as well as investing in), what retail trends and digital trends they’re tracking, and their…

50 Best Tips of 2017
October 16, 2017 at 3:59 pm

A collection of the top tips featured in Total Retail’s magazine and e-newsletters this year, from content marketing to inventory management to merchandising, and much more.