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How 3 Leading Retailers Are Adapting to Changing Consumer Behaviors
March 20, 2018 at 7:11 pm

In a panel discussion yesterday at the Shoptalk conference in Las Vegas, a trio of retail executives discussed how their businesses are evolving to account for changing consumer behaviors, positioning their businesses for growth in the process. Billy May, CEO of Sur La Table; Carrie Ask, executive vice president and president, global retail, Levi Strauss…

Wayfair Using Augmented Reality to Help Sell Furniture
March 20, 2018 at 6:27 pm

In an interview yesterday at Shoptalk in Las Vegas, Mike Festa, director, Wayfair Next, discussed the home goods brand's release of 3-D visualization within its mobile app. Festa detailed how Wayfair's "View in Room 3D" mobile app feature makes it possible for users to see virtual furniture and decor in the homes before they purchase.

Gartner Research to Achieve Customer-Centric Supply Chain Excellence
March 20, 2018 at 3:29 pm

Retailers must put consumer needs at the heart of supply chain and fulfillment operations with inventory management optimized for cross-chain product availability, as well as fulfillment and returns providing a frictionless experience for the customer. Download this Gartner report to learn how inventory, fulfillment and returns drive supply chain excellence.

Google Launches Shopping Actions to Help Retailers Compete With Amazon
March 20, 2018 at 3:22 pm

Google announced yesterday a new service designed to help retailers take on Amazon — and give Google a cut of their sales in the process. The service, Shopping Actions (formerly known as Google Express), gives consumers an easy way to shop for retailers’ products on the Google Assistant app and search via Google Search with…

FedEx to Open Small-Format Shops in 500 Walmart Stores
March 20, 2018 at 3:02 pm

FedEx Office, a subsidiary of FedEx Corp., and Walmart said yesterday that FedEx Office will bring its small-format stores for printing, packing and shipping into 500 of Walmart's stores nationwide in the next 24 months. The announcement comes after completion of a successful pilot program spanning 47 locations within Walmart stores across six states. Besides…

Video: The New King of Influencer Marketing
March 20, 2018 at 2:22 pm

Brands and retailers have long banked on the power of influencers to promote their brand or products. It’s been a great way to build trust by creating useful and relevant content that consumers can relate with. Over the years influencer marketing has grown in popularity due to its high success rate, and today, nearly half…

How Retailers Can Get ‘Experiential’ With New Technologies
March 20, 2018 at 1:00 pm

The retail industry is in the throes of a major transformation as the traditional retail model gives way to new modes of “experiential retail.” A key element of experiential retail is the innovative use of technology to provide richer shopping experiences that are more informative, frictionless, immersive and satisfying. To create richer experiences both online…

Choice the Driver of Macy's Transformation Strategy
March 19, 2018 at 5:28 pm

In a keynote presentation yesterday at the Shoptalk conference in Las Vegas, Jeff Gennette, CEO of Macy's, detailed the department store chain's transformation strategy as it looks to rebound from a couple of rough years. At the center of Macy's transformation: giving consumers choice. Gennette opened his presentation by rattling off some impressive stats regarding…

NRF, Large Retailers Urge Trump Against China Tariffs
March 19, 2018 at 4:11 pm

Some of the largest brands in retail today sent a letter to President Trump outlining their concerns about the detrimental impact broadly applied tariffs could have on American families. According to the letter, members and the membership teams of the National Retail Federation, Retail Industry Leaders Association, and American Apparel & Footwear Association fought long and hard…

Claire's Files for Bankruptcy
March 19, 2018 at 1:43 pm

As forecast, girl's accessories retailer Claire’s Stores announced today that it has filed for Chapter 11 bankruptcy protection in U.S. bankruptcy court in Delaware. Claire’s, which is owned by private equity firm Apollo Global Management LLC , said it plans to emerge from Chapter 11 in September with more than $150 million of liquidity and…

The Future of Retail: Why Content Matters in Marketing
March 19, 2018 at 1:35 pm

Today’s retail environment is a convergence of technology and experience, driven by consumer demand to know more, see more and actively participate with brands before buying. Consider these examples: Want to know how to put up a tent in the snow or build the perfect campfire? With online video, you can take DIY to a…

Should Retailers Ride the Cryptocurrency Roller Coaster?
March 19, 2018 at 11:05 am

Cryptocurrency may be the future of money, but it’s a tough sell in the retail world right now, and for good reason. The most familiar cryptocurrency unit, bitcoin, has been on a roller-coaster ride for the past few months, rising to a peak value near $20,000 in December 2017 before crashing below $6,000 in early…

Previewing the Top 100 Omnichannel Retailers Report
March 16, 2018 at 1:03 pm

In episode 135 of Total Retail Talks, Total Retail's Caitlin Sullivan and Joe Keenan discuss the key findings from our latest research report, Top 100 Omnichannel Retailers, an analysis and ranking of the omnichannel shopping experiences offered by 100 publicly traded retailers.

How Consumer Behaviors Are Disrupting Retail as Usual
March 16, 2018 at 12:59 pm

In a presentation yesterday at the NEMOA Spring Conference in Boston, Anastasia Kudrez, lead educator at Google, discussed how data and search have transformed the retail and e-commerce industry, as well as how marketers can best reach new audiences in 2018. It's All About Search  "Consumers and searchers are more curious, more demanding and more…

Tax Reform Boosts Sears to Profit, But Sales Continue to Plummet
March 16, 2018 at 12:44 pm

Sears Holdings Co. jumped 17 percent in late trading after the U.S. tax overhaul helped the ailing retailer post a rare quarterly profit. Net income amounted to $182 million in the fourth quarter, compared with a $607 million loss a year earlier, Sears said on Wednesday. The company got a roughly $470 million boost from the…

Former Walmart Exec Claims Retailer Has Been Inflating E-Commerce Numbers
March 16, 2018 at 12:05 pm

A new lawsuit from Tri Huynh, a former Walmart business development executive, claims that the retailer is inflating its e-commerce sales numbers in the race to close the gap between itself and its chief rival, The suit, filed this week in Northern California federal court, alleges that Walmart has been lowering its standards to boost…

Retail Bankruptcies, Store Closures Beginning to Mount in 2018
March 16, 2018 at 11:22 am

In this episode of Retail Right Now, Total Retail's Joe Keenan and Caitlin Sullivan discuss the recent surge in retailers announcing store closures (Toys"R"Us, Foot Locker, Abercrombie & Fitch) and bankruptcy filings (Claire's Stores, The Walking Co.), and what this means for the future of brick-and-mortar retail.

Connecting With Mobile Consumers Requires a Personalized Touch
March 16, 2018 at 10:49 am

In an era where consumers are forsaking the lines in stores for stores online, mobile apps have emerged as an important tool for retailers to engage with shoppers on a one-to-one-level. In fact, a recent SundaySky survey confirms the mobile preferences and behaviors of the modern shopper, with all 226 participants listing at least one…

Fixing Retail’s Returns Problem by Cracking Down on Sizing
March 16, 2018 at 10:14 am

Stop me if you’ve had this problem before. You’re doing some online shopping and have found a new shirt or dress that's just perfect. You even pay for expedited shipping because you can’t wait to wear it and show it off to all of your friends. The day finally comes and the box arrives, but…

How Politics and Hashtags Changed the Face of Retail
March 16, 2018 at 9:40 am

Political polarization, voter tribalism, and more recent and fervent social movements like #grabyourwallet, #MeToo and #TimesUp have changed the face of brand engagement and consumer loyalty in the retail category, according to new consumer values and insights identified in the Brand Keys 23rd Customer Loyalty Engagement Index® (CLEI). The annual survey conducted by the New…