Let’s go on a journey exploring disruptive ideas that are moving commerce in new directions, sometimes driven by advances in technology, sometimes driven by customer demands. From the transformation of traditional sales channels to the rise of new technologies and on-demand, custom everything, we'll look at innovations retailers must embrace to get ahead of the curve.
Designed for retail CEO's, CMO's, e-Commerce Directors, Marketing Managers and other strategic decision makers, the Total Retail Resource Library is the premier source for free retail oriented best practices and case studies.
Have some good white papers or case studies? Contact Jennifer DiPasquale to contribute.
The Container Store focuses on one specific need of its audience with this direct mail brochure. To see how they do it, please complete the form below for a free PDF of the mailing.
Salsify surveyed e-commerce executives at 250 brands and retailers and found that distributed commerce blurs the lines between in-store and online shopping, and a consistent and comprehensive experience, regardless of channel, is key to winning the sale. In the end, product content proves the tipping point for consumers. Keeping up with that demand for content and serving it to consumers in compelling and consistent ways across all of the relevant channels is a daunting task. How are brands and retailers meeting this demand for consistent content?
Fizziology analyzed Twitter conversations from more than 1.6 million unique users who were talking about various department stores during the holiday shopping season. Measuring conversations occurring around five major department stores allowed Fizziology to determine key audience groups, shifts in audience from 2015 to 2016, and insights into gift card and exchange-focused conversation.
Radial and CFI Group recently surveyed 500 consumers to discover their online shopping expectations in the areas of product returns, fraud, loyalty programs and online communities. Download this infographic to learn the key findings from our study so you can satisfy today’s consumers, improve their loyalty and boost profits.
When you consider that 91 percent of consumers expect to be able to pick up where they left off when they contact customer service, providing world-class omnichannel customer care is critical to your success. Download this whitepaper to take a deep dive into the four key areas of omnichannel customer care and learn how to improve loyalty, drive sales and boost profits.
In a world where retailers are losing $77 million in revenue per day to e-commerce fraud globally, you better have the right fraud prevention strategy in place if you expect to survive. Download this whitepaper to learn whether it makes more sense to use a third-party fraud management solution or build your own fraud team in-house.
Building your own brand, being laser-focused on your customers and profitably delivering exceptional consumer experiences are essential in a world where Amazon.com sets the table stakes. Download our field guide to learn the five steps to e-commerce success in the age of Amazon so you can meet consumers’ expectations, boost sales and improve their loyalty.
Digital shopping has gone from a trend to a way of life. This, our sixth annual Digital Study, shows a dramatic rise in digital shopping, with almost 70% of the U.S. taking part in this now mainstream activity. In the past year, we have seen increases in the use of digital and social tools in almost every category.
Many businesses often focusing their efforts on customer acquisition, the path to customer retention can often be rocky, and with a recent survey by Gartner found that 80% of future profits will come from 20% of existing customers, it's proof that business success lies with keeping your current audience sweet too - but how can this be achieved?
Meet the Millennial Generation, the most high-maintenance workforce in the history of the world . . . and likely to be the most high performing. If anyone knows Millennials, it's Bruce Tulgan, an internationally recognized expert on your people in the workplace, as well as a leading expert on leadership and management.
As the complexity of technology and the sophistication of consumers grow exponentially, having the ability to identify and understand customers in order to personalize their engagements with your brand is critical. This guide is meant to serve as a roadmap to help your organization develop enhanced customer engagements and experiences.