Lost orders and merchandise returns are part of the game for eCommerce but they are costly. Learn how a top 10 eTailer significantly reduced charge-backs and returns while improving overall customer satisfaction.
Designed for retail CEO's, CMO's, e-Commerce Directors, Marketing Managers and other strategic decision makers, the Total Retail Resource Library is the premier source for free retail oriented best practices and case studies.
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The Amazon Effect: How Retailers Are Adapting Their Businesses to Better Compete With the Industry Leader
At the center of today's digital shopping transformation is Amazon.com. The online retailer continues to exert its influence on the retail industry. From its online marketplace to newly opened brick-and-mortar stores to web and fulfillment services, Amazon is a force to be reckoned with. Amazon is disrupting the retail industry, both online and offline, and its influence only continues to grow. The question is, how do retailers not only compete with Amazon, but also beat it?
ReBOUND's revolutionary returns benchmark; 'The Great Returns Race' is back and it's bigger than ever! For the first time ever, this study includes UK return policies as well as cross-border, so it's the most comprehensive benchmark yet! Download the report to see which brands kick off the year with a winning returns policy.
THE E-COMMERCE INDUSTRIES ONLY RETURNS BENCHMARK CONTINUES. Look back at which fashion brands dominated the returns landscape in the third quarter of 2016 in this unique benchmark.
The first ever quarterly benchmark which focuses purely on international returns. By studying seven key metrics from 'ease of navigation' through to 'choice of return method', this benchmark reveals which leading UK fashion brands have a winning returns policy...and which brands are lagging behind...