Unlikely or unforeseen competitors continue to disrupt industries at an exponential pace. The innovation disruptors bring requires a key strategy: Put the customer at the center of your business and deliver great experiences to them. Understand how consistent, timely, relevant and personalized experiences are enabled by having the right technology foundation in place.
Designed for retail CEO's, CMO's, e-Commerce Directors, Marketing Managers and other strategic decision makers, the Total Retail Resource Library is the premier source for free retail oriented best practices and case studies.
Have some good white papers or case studies? Contact Jennifer DiPasquale to contribute.
Learn how improving customer experience grows retail revenue. As a retail business decision-maker, you are interested in developing customer experience in your stores. We all know that happy customers spend more time and money, and return to your shop – maybe even bringing friends along.
Interested to know how the retail industry fares in terms of customer satisfaction? Learn the ROI of customer satisfaction on retail KPIs such as churn, retention, and acquisition, and see the impact and importance of customer satisfaction in your retail business as only HappyOrNot’s data can show.
A new research report, Customer Experience Management Benchmark (CXMB) Industry Insights: Retail, was recently published by COPC Inc. and Execs In The Know, with sponsorship support from Gladly Inc. This report reveals key findings about in-store, online and mobile shoppers in the United States regarding customer care and brand loyalty.
This guide outlines 5 tactics and best practices for e-tailers to increase their bottom line and recover up to 60% of lost revenue. It covers the basis and applies for all industry types & sizes.
This e-book outlines 7 steps to connect and convert better with a Unified Customer Experience. These include the customer journey, how to blueprint the strategy and setup right leadership and technology. It covers the basis and applies for all industry types & sizes.
'The Great Returns Race' is a series of quarterly reports produced by ReBOUND which focus on the return policies of the UK's top fashion brands. By studying seven key metrics from 'ease of navigation' through to 'choice of return method', this benchmark reveals which brands have a winning returns policy for their international shoppers.
The online retail industry is in transition. New brands, some of them operating exclusively online, are gaining ground on traditional brands. Rapid growth is a signal to start transferring budgets from acquisition marketing to retention marketing. It’s time for fashion retailers to up the ante on their CRM and customer retention efforts.
Retailers that craft post-purchase customer journeys to be proactive, relevant and emotionally engaging foster stronger customer relationships and drive more repeat business, according to the Narvar Post-Purchase Benchmark 2017. The benchmark report is based on customer engagement data from over 300 brands and retailers over the course of the year and distills key insights by merchandise category, retailer type, average price point and other dimensions.
Learn how customer identity management can make a powerful impact within the retail enterprise. This whitepaper features statistics on how consumer identity management is the core of inbound and outbound marketing initiatives; consumer identification and its impact on marketing and customer acquisition; and lost opportunities to capture customer data and improve retention and customer engagement.
There are so many reasons why your customer wants to break it off. It’s not them, its you. You didn’t have their size, the website wasn’t loading fast enough, there was no obvious pricing page… the reasons for heartbreak are numerous. The following tools are built with churn in mind, so you never have to feel that heartbreak again.
When you consider that 91 percent of consumers expect to be able to pick up where they left off when they contact customer service, providing world-class omnichannel customer care is critical to your success. Download this whitepaper to take a deep dive into the four key areas of omnichannel customer care and learn how to improve loyalty, drive sales and boost profits.