SLI Systems E-Commerce Performance Indicators and Confidence Report: Q2 2017
In its second quarterly EPIC Report, SLI Systems provides survey findings from e-commerce professionals around the globe. The study finds most retailers worldwide view Amazon as both friend and foe, relying on Amazon for visibility and profitability — but with 68 percent showing some concern, due to the potential of competition.
In addition, the study found that while improving the customer experience remains crucial, there is a renewed focus in Q2 2017 on purchasing or implementing e-commerce platforms that will bolster great experiences. On the performance front, retailer forecasts for online and mobile revenues continue to be strong worldwide, despite declines in confidence compared with Q2 2016. Also a good sign, far more omnichannel retailers plan to increase, rather than decrease, the number of stores in 2017. The full report is available for download.