John Browett

The Information published a report yesterday with details about a new startup that former Apple Retail Senior Vice President and J.C. Penney CEO Ron Johnson is building. The report shares that Johnson is launching a new delivery service focused on tech products following his brief run as CEO of J.C. Penney. 

Apple has been pretty hush hush about its search for a new senior vice president of retail following the unexpected departure of retail boss John Browett. As John Paczkowski of AllThingsD reports, Apple can't afford to make another hiring mistake. So for the last several weeks, Paczkowski has been poking around to find ideal candidates. 

The post-Ron Johnson era did not begin well for Apple. Earlier this year, the company ousted Johnson's successor, John Browett, as head of its retail operations following a series of rare and embarrassing cockups. Initially, those missteps appeared to be largely operational, fomenting unrest and criticism among Apple Store employees: Freezing hiring and other moves intended to scale back payroll expenses, deferring facilities repairs. But new research from analytics firm ForeSee suggest that Browett's brief tenure at Apple may have had some negative effects on the customer-facing side of its retail operations as well. Could that really be the case?

Tags: Customer Service, Retail - Electronics, Specialty Stores, Store Design & Layout Apple announced today the immediate departure of John Browett, the company's newly minted SVP of retail. Browett has encountered some snags in his six-month stint on...

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