Listen Up, Ace Hardware Talks Customer Service
Ace Hardware is consistently recognized for its outstanding customer service. Just this month the home improvement retailer was ranked "highest in customer satisfaction among home improvement retail stores," the ninth year in a row Ace Hardware has taken the top spot. It's not hyperbole to say Ace Hardware is an expert when it comes to customer service. Therefore, when the company talks on the topic, other retailers should be paying attention.
Last month, John Surane, executive vice president, merchandising, marketing and sales, Ace Hardware Corporation, gave a keynote speech at the Retail Marketing Virtual (RMV) Conference & Expo, hosted by Total Total Retail, in which he shared Ace Hardware's customer service philosophy, how to get employees to buy into amazing customers through top-notch service, and the secrets to building a company culture around a customer-first approach. Listen to this podcast snippet for small portion of Surane's presentation, and sign up for on-demand access to RMV to hear the whole thing.