Nordstrom

Nordstrom Puts Plans to Go Private on Hold
October 17, 2017 at 9:55 am

The family behind the 116-year-old Nordstrom retail chain is shelving its efforts to go private until after the holiday season, the company said Monday. The high-end Seattle-based brand, which has 360 stores across North America, is facing the same economic pressures and competition from e-commerce as other brick-and-mortar retailers. Although family members have been tight-lipped about…

The Never-Ending Relevance of ‘The Nordstrom Way’
October 11, 2017 at 3:20 pm

In 1995, when my original book, “The Nordstrom Way: Inside America’s Number One Customer Service Company,” was published, I never imagined that more than two decades later I’d still be chronicling and speaking to corporate groups about this iconic Seattle retailer. But the book became a best-seller, I became an international speaker, and my life…

Critics Blast Nordstrom's $425 ‘Muddy Jeans’
April 27, 2017 at 3:04 pm

For only $425 plus tax, anyone can look like they're "not afraid to get down and dirty," reads Nordstrom's product description for its new "muddy jeans." From the creators of the $85 pet rock in a leather pouch and high-waisted mom jeans with clear plastic knee “windows” comes blue jeans coated with fake mud for when you want…

Nordstrom Expands Paid Parental Leave Benefits
March 8, 2017 at 10:14 am

Nordstrom is expanding its parental leave benefits for employees. As of May 1, the retailer will offer up to 12 weeks of fully paid leave to birth mothers, and up to six weeks of fully paid leave to other new parents. The company breaks it down as follows: Eligible birth mothers can receive up to 12…

What Do Consumers Expect From Retail?
March 1, 2017 at 7:00 pm

It’s been hard times recently for retailers, for example, R.H. Macy & Co. Founded by Rowland Hussey Macy in 1858 in New York City, on opening day the company had sales of $11.08. That would be $328.10 today based on inflation. Macy's moved to Herald Square in 1902 and through expansion eventually became the “largest…

Nordstrom Drops Ivanka Trump Brand From its Stores
February 3, 2017 at 10:35 am

Nordstrom said on Thursday that it had decided to put the brakes on its relationship with Ivanka Trump and removed her brand from a list on its site. “We’ve said all along we make buying decisions based on performance,” Nordstrom said in a statement. “In this case, based on the brand’s performance, we’ve decided not…

Nordstrom Uses Chatbot to Help Holiday Shoppers
December 12, 2016 at 11:45 am

Nordstrom is expanding on its efforts to engage with mobile shoppers, using the holiday gift-giving season as an opportunity to launch its first-ever chatbot. If you can’t decide on the perfect gift for your mom this holiday season, for example, the bot is a click away on Facebook Messenger as well as Kik. Nordstrom teamed with New…

Amid Calls to Boycott Ivanka Trump Brand, Nordstrom Responds
November 7, 2016 at 11:14 am

Nordstrom last week responded to a shopper's viral open letter demanding that the retailer stop selling Ivanka Trump's fashion brand. The retailer posted a response on Twitter Wednesday, saying it's not taking a political position by selling Trump's products. "We hope that offering a vendor's products isn't misunderstood as us taking a political position; we're…

Nordstrom to Hire Fewer Temporary Holiday Workers
October 25, 2016 at 12:47 pm

Nordstrom said it would hire about 11,400 temporary employees for the holiday shopping season, about 3 percent fewer than last year. The company said about 9,500 temporary employees will be hired in sales and stock positions at its 123 Nordstrom stores in the United States and Canada and 213 Nordstrom Rack stores in the United States. Another…

Game Changers: Jodie Fox, Shoes of Prey
September 6, 2016 at 9:18 am

The last of our game changers is Jodie Fox, co-founder and chief creative officer, Shoes of Prey, an on-demand customized women's shoes retailer. Below is our interview with Jodie, which appeared in the summer issue of Total Retail. (And here are interviews with our other game changers: Meaghan Rose, Rocksbox; Luke Sherwin, Casper; Chris Lindland, Betabrand; Kate…