Today on Total Retail

What U.S. Consumers Expect From Retailers in Q4
October 11, 2017 at 11:28 am

The fourth quarter of 2017 may generate the biggest sales yet for e-commerce retail, at least according to a new CPC Strategy report that features the results of a survey of 1,500 U.S. consumers about their holiday shopping plans. One key statistic from the report: 88.1 percent of shoppers surveyed plan to spend about the…

Ikea to Sell its Goods Through Online Retailers
October 11, 2017 at 9:38 am

Ikea will soon sell its products through third-party online retailers in an attempt to reach more customers. A pilot program is scheduled to start sometime next year, the Swedish furniture retailer said Tuesday. The company is "curious" about what will happen as it plans to gather new insights from the pilot, Ikea spokesperson Josefin Thorell said…

Forever 21 Launches Beauty Store Targeting Millennials
October 10, 2017 at 10:37 am

Forever 21 has opened Riley Rose, a beauty boutique that's being rolled out at 13 of General Growth Properties' shopping centers across the U.S. The first Riley Rose store opened in Los Angeles earlier this week. The Riley Rose moniker was coined by Linda and Esther Chang, the daughters of Forever 21's founders. While the two have…

L.L.Bean Sued Over ‘Outsider’ Ad Campaign
October 10, 2017 at 10:04 am

A Utah-based retailer of outdoor and mountaineering gear has filed a federal lawsuit against L.L.Bean, alleging that its recent marketing campaign slogan, “Be an Outsider,” infringes on a trademark registered in August. Alfwear, which sells outdoor clothing under the name KÜHL, claimed in its Oct. 2 lawsuit that it has been using the phrase “the outsider”…

How to Leverage Visual Content to Increase Retail Sales
October 9, 2017 at 5:54 pm

Today’s consumers are extremely social and visual shoppers. Separately, these two factors provide small retailers with numerous marketing questions to address. Together, however, social and visual advertising go hand in hand. The rise of always-on technology has given way to the savvy social shopper, with 85 percent of consumers using visual content as the ultimate…

5 Ways to Build a Chatbot That Closes Sales for Your Brand
October 9, 2017 at 5:07 pm

Chatbots are increasingly being developed and used by innovative retail brands to do everything from recommending products, assisting with tracking purchases, providing customer service and disseminating key information. Here are the five most important chatbot development practices: 1. Deploy on messaging platforms. Chatbots can live wherever your brand has a digital presence, and the prevailing…

How Wholesalers Can Save Brick-and-Mortar
October 9, 2017 at 5:00 pm

Despite the pervasiveness of online shopping, brick-and-mortar stores still hold a significant portion of the retail dollar. During the first quarter of 2017, online sales accounted for just 8.5 percent of sales out of the $22 trillion global retail market. Yet, the percentage of online sales is growing, as online sales were 5.1 percent five years…

Retailers Seeking to Source at Consumer Speed, Report Finds
October 9, 2017 at 4:34 pm

With retail supply chains growing more complex by the day, it’s no wonder retailers are struggling to get their products to market faster and at a lower cost than their competitors. The industry is evolving at a rapid pace, producing intense competition like we’ve never seen before. As a result, retailers are finding it necessary…

Costco Launches Same-Day Grocery Delivery
October 9, 2017 at 11:53 am

Costco announced last week that it's offering customers same-day grocery delivery. On Thursday, the company announced two new delivery options: two-day delivery for dry goods, and same-day delivery for orders that include fresh foods. The same-day service will be powered by grocery delivery company Instacart. The same-day delivery option, available in “most metropolitan areas,” lets…

DSW Execs on the Retailer's Transformation, Future of the Industry
October 9, 2017 at 12:48 pm

In episode 113 of Total Retail Talks, recorded at Shop.org last month in Los Angeles, DSW's CEO, Roger Rawlins, and CFO, Jared Poff, discuss the footwear retailer's new brand mission, which is focused on building engaging customer experiences, distorting traditional assortment, enabling associate product knowledge, and improving operational execution. Rawlins and Poff provide details on…