Today on Total Retail

eBay Launches New Image-Based Search Tools for its Apps
December 14, 2017 at 12:40 pm

Earlier this fall, eBay announced that it had launched two new image-based search tools — Image Search, Find It On eBay — for its mobile apps. The artificial intelligence (AI)-powered features enable shoppers to use pictures instead of words to search eBay’s catalog of 1.1 billion items. In this interview with Giri Iyengar, head of…

Target Buying Delivery Platform Shipt for $550M
December 13, 2017 at 1:44 pm

Target announced today it has agreed to acquire Shipt, Inc., an online same-day delivery platform, for $550 million in cash. The retail chain said it will use its network of stores and Shipt’s proprietary technology platform and network of more than 20,000 members to bring same-day delivery to customers across the country. Shipt differs from other…

Calypso St. Barth to Shutter All US Stores, Liquidate Inventory
December 13, 2017 at 1:29 pm

Luxury apparel and accessories retail chain Calypso St. Barth is shuttering all of it U.S. stores and liquidating its remaining inventory. Asset firms Tiger Group and Great American Group are supervising the going-out-of-business sales at the retailer’s 16 stores in New York, Georgia, Massachusetts, Colorado, California, Florida, Arizona, Maryland and South Carolina. The inventory is…

How to Protect Your Business From Bots This Holiday Season
December 13, 2017 at 11:49 am

There are significant forces at play in the world of retail, not least of which is digital transformation. As transactions are increasingly completed online from a variety of devices, users have come to expect a far different experience when engaging with retailers. This holiday season, shoppers are expected to spend $682 billion, and for the…

Avoiding the Gremlins in the Customer Journey This Holiday Season
December 13, 2017 at 10:33 am

Fans of the 80’s cult-classic movie "Gremlins" will remember that it takes place around the holidays, as the cute little mogwai “Gizmo” is given as a gift. However, the exotic mogwai comes with three important rules: Don’t expose the mogwai to light (or it will die), don’t get it wet, and definitely don’t feed it…

How AI Transforms Online Shoppers Into In-Store Shoppers
December 13, 2017 at 10:29 am

What motivates a consumer to walk into a store to make a purchase rather than shop online? Instant gratification? The inspiration that only comes from touch and smell? With 67 percent of the Gen Zs surveyed by IBM and the National Retail Federation preferring to shop in-store vs. 22 percent who favor online, there are tangible…

Creating a Product Development Strategy to Delight Customers
December 13, 2017 at 9:22 am

When developing new products, businesses typically ask their customers a single question. They provide a long list of features and ask, “For this product, which of these features do you most prefer?” This seems like a straightforward question. Many product development teams would take these results and immediately begin developing whatever features were selected most…

J.C. Penney Enters Subscription Business With Bombfell.com Partnership
December 12, 2017 at 12:59 pm

J.C. Penney, long a leader in the men's big and tall business, expects to reach more of those customers with a new partnership it's formed with Bombfell.com, a men's clothing subscription box service similar to Stitch Fix and Trunk Club. The partnership gets Penney into the clothing subscription business, in which a stylist personalizes pieces and outfits…

Charming Charlie Files for Bankruptcy Protection
December 12, 2017 at 12:39 pm

Houston-based Charming Charlie filed for Chapter 11 bankruptcy protection on Friday with a plan to revamp operations, reduce debt, and shrink its chain of jewelry and accessories stores in a hotly competitive retail environment. The company said in a news release that it had entered a restructuring support agreement with most of its lenders and shareholders.…

Creating a Buy, Not Browse, In-Store Shopping Environment
December 12, 2017 at 12:06 pm

When it comes to in-store shopping during the holiday season, opinions tend to be mixed. PwC's “Retailers and the Age of Disruption” survey found that while 68 percent of respondents intentionally browse products in-store before purchasing them online, 73 percent said they browse online and then purchase the products in-store. Consumers can’t decide which channel to…