Today on Total Retail

Amazon Moving Into Macy's Flagship Store in Seattle
October 19, 2017 at 11:06 am

Ironically, it was announced this week that e-commerce giant, Amazon.com, will be taking over the top six floors of the Macy's building in downtown Seattle. The Seattle Times reports the lease, confirmed by an Amazon spokesman, is the latest sign of expansion in the company’s hometown. News of the lease and further expansion comes a…

Inside Orchard Supply Hardware's Brand Redesign
October 19, 2017 at 11:29 am

Lifestyle hardware and garden supply retailer Orchard Supply Hardware has launched a new creative platform led by brand consultancy Persuasion Arts & Sciences (Persuasion). The Lowe's-owned brand has built a reputation for convenience and great customer service, helping customers with small-scale home projects. Looking for a brand refresh, Orchard Supply turned to Persuasion to further connect with home owners…

PayPal Rolls Out Venmo Payments to its US Retailers
October 19, 2017 at 10:34 am

Venmo, a PayPal owned money transfer service, announced this week that the service can now be used to make payments on more than 2 million U.S. retailers’ mobile websites. Some of the retailers that will begin to accept Venmo payments include Wal-Mart, Target, lululemon athletica, and Forever 21. The new feature isn't available for desktop…

RFID Puts the Clicks in Bricks
October 19, 2017 at 9:42 am

Retailers are responding rapidly to the shift from in-store sales to online sales by spending considerable time and financial resources on improving their integrated omnichannel customer experiences. These tools enable consumers to view, research and purchase products across all available sales channels. They also allow retailers to capture, manage and shape customer purchasing behavior. Retailers…

Blocked: A True Story of False Positives and Fighting Fraud
October 19, 2017 at 8:10 am

We often talk about false positives in terms of cost, but what exactly is that cost? This story showcases the hidden price you pay by blocking good users. Like most people, I’m constantly engaging with the online world. I buy products and leave restaurant reviews on my computer at home, but I also browse sites, make…

Editor's Note: Introducing Total Retail's 2017 Retail Technology Report
October 18, 2017 at 1:04 pm

Technology is top of mind for most retailers today, no matter their size, product category or any other variables. As such, Total Retail surveyed its audience with the goal of finding out what types of retail technology retailers are interested in (as well as investing in), what retail trends and digital trends they’re tracking, and their…

Tommy Bahama's CEO Talks Experiential Retail
October 18, 2017 at 1:24 pm

Tommy Bahama is winning over today’s distracted consumers by focusing on unique, unconventional retail experiences for them, according to Doug Wood, CEO of the Seattle-based manufacturer and retailer of casual men's and women's sportswear and activewear, who spoke at the 2017 SAP Retail Executive Forum in New York City yesterday. Case in point: Wood discussed…

Harry & David to Open 20 Holiday Pop-Up Stores
October 18, 2017 at 11:46 am

Harry & David will operate approximately 20 pop-up stores nationwide this holiday season, in addition to its 46 year-round retail locations, the company announced. Opening pop-up stores in key market areas across the U.S. will expand Harry & David's footprint for the biggest gift-giving time of the year. The pop-up stores have already begun to open and…

Bon-Ton's Suppliers Pull Back Shipments on Bankruptcy Concerns
October 18, 2017 at 11:23 am

Some of Bon-Ton Stores’ suppliers are scaling back shipments and asking to be paid sooner in order to protect themselves from potential losses in case the department store chain falls short on its turnaround plans, according to people with knowledge of the matter. The suppliers have insisted on getting paid with letters of credit or cash…

A Retailer's Guide to International Expansion
October 18, 2017 at 9:27 am

When domestic success is achieved for a retailer, the common next step is to consider expansion internationally in order to scale the operation. Achieving home success with customers is likely the result of years of research, investment and hard work, so it’s vital that a retailer doesn’t take this bold next step lightly. International expansion…