eBay Launches New Image-Based Search Tools for its Apps
December 14, 2017 at 12:40 pm

Earlier this fall, eBay announced that it had launched two new image-based search tools — Image Search, Find It On eBay — for its mobile apps. The artificial intelligence (AI)-powered features enable shoppers to use pictures instead of words to search eBay’s catalog of 1.1 billion items. In this interview with Giri Iyengar, head of…

How AI Transforms Online Shoppers Into In-Store Shoppers
December 13, 2017 at 10:29 am

What motivates a consumer to walk into a store to make a purchase rather than shop online? Instant gratification? The inspiration that only comes from touch and smell? With 67 percent of the Gen Zs surveyed by IBM and the National Retail Federation preferring to shop in-store vs. 22 percent who favor online, there are tangible…

Creating a Buy, Not Browse, In-Store Shopping Environment
December 12, 2017 at 12:06 pm

When it comes to in-store shopping during the holiday season, opinions tend to be mixed. PwC's “Retailers and the Age of Disruption” survey found that while 68 percent of respondents intentionally browse products in-store before purchasing them online, 73 percent said they browse online and then purchase the products in-store. Consumers can’t decide which channel to…

Can AI Turn Grocery Retailers Into E-Commerce Giants?
December 11, 2017 at 9:42 am

According to the 2018 Activate Outlook Report, grocery is the next battleground for e-commerce. Interestingly, the report makes a case that brick-and-mortar stores are an enabler of online growth, beckoning a future less interested in the extinction of physical stores, but rather a harmonization of physical and e-commerce retail experiences. Central to that harmonization is…

How Retail is Becoming the New Digital Playground
December 6, 2017 at 11:11 am

Augmented reality (AR) isn’t necessarily a new concept, but the recent rollout of Apple’s ARKit and the upcoming launch of Google’s ARCore has taken this technology to the next level, making it substantially more mainstream for every consumer and business across all industries. Similar to virtual reality’s (VR) impact on gaming/entertainment, AR’s use cases are…

Blockchain is Here: Retail Needs to Get Aboard … or Sink
December 4, 2017 at 11:34 am

Consumer loyalty reward programs across every facet of retail are antiquated and ineffective. Seventy-seven percent of adults in the United States participate in loyalty programs, however, more than $100 billion in loyalty points have gone unclaimed as trust in loyalty program benefits plummets. These rewards points go unused because consumers either don’t know how to claim…

How AI is Changing the Way Brand Marketers Reach New Customers
December 4, 2017 at 9:16 am

Artificial Intelligence (AI) is the mother of all marketing buzzwords these days. Defined as the theory and development of computer systems to be able to perform tasks that normally require human intelligence, the broader applications of AI are much bigger than using a machine to order your food vs. having a waitress come to your…

Doug McMillon, CEO, Wal-Mart
November 29, 2017 at 3:52 pm

"The future is not going to be driven exclusively by technology, but by people.The term that we started using inside the company is we want to be people-led and tech-empowered."

Top Retail Technology Tips of 2017
November 29, 2017 at 3:24 pm

The technology tips listed below appeared in Total Retail's annual 50 Best Tips feature, part of the Fall print issue. Download the full list of 50 tips here. "It’s time to stop wringing our hands about jobs lost to automation and realize that all businesses can benefit from the technological advances of the last 50 years." Parag Mamnani,…