Order Fulfillment

3 Hidden Returns Costs and How Retailers Can Reduce (or Eliminate) Them
May 5, 2017 at 4:34 pm

It’s rare for survey respondents to agree decisively on anything, but Voxware's third biennial consumer survey found that nearly every shopper shared the same opinion in one key area: 96.8 percent of consumers agreed that how well an online retailer handles returns influences whether they will decide to order items from it again in the…

Proactive Support Delivers Results for Uncommon Goods
May 1, 2017 at 10:55 am

In episode 90 of Total Retail Talks, MC Halfpenny, director of operations at Uncommon Goods, an online retailer of unique gifts and creative home decor, talks about how proactive customer support is helping the company to improve the order delivery process. Halfpenny shares details about the support process at Uncommon Goods, the business benefits it…

Amazon Wins Patent for On-Demand Clothing Manufacturing System
April 19, 2017 at 9:10 am

Amazon.com was awarded a patent on Tuesday for an on-demand manufacturing system. The computerized system is designed to quickly produce clothing and other products only after a customer has placed an order. To increase efficiency, the goods would be manufactured in batches based on factors such a shipping addresses, the patent said. The inventors of…

UPS to Install Delivery Beacons to Improve Delivery
April 18, 2017 at 11:47 am

United Parcel Service, Inc. said yesterday that it will begin installing Bluetooth-enabled beacons on trucks to keep packages from being loaded onto the wrong vehicle. The company said the beacons will help cut down on delivery times, reduce human error and reduce misloads by 70 percent. The “Preload Smart Scan” system uses Bluetooth-enabled beacons that communicate…

eBay to Begin Offering Guaranteed, Free Delivery
March 22, 2017 at 11:52 am

This week, eBay announced that it will begin offering guaranteed three-day delivery in the U.S. on more than 20 million items this summer. Millions of those eligible items will also come with free shipping, and shoppers will be able to filter items by one- and two-day delivery. eBay said it hopes the summer launch of…

Data, Customer Love Drive Amazon Prime Now's Growth
March 20, 2017 at 12:40 pm

In an interview yesterday afternoon during the opening day of Shoptalk in Las Vegas, Stephenie Landry, vice president of Amazon Prime Now, the online retailer's service that offers household items and essentials consumers need with free two-hour delivery, discussed the growth of the business and what her focus will be to continue that upward trajectory.…

Amazon FBA Seller’s Guide to Sales Tax
March 16, 2017 at 11:01 pm

It’s rare for survey respondents to agree decisively on anything, but Voxware’s third biennial consumer survey found that nearly every shopper shared the same opinion in one key area: 96.8 percent of consumers agreed that how well an online retailer handles returns influences whether they will decide to order items from it again in the […]

Wal-Mart Ends ShippingPass, Launches Free Two-Day Shipping
January 31, 2017 at 11:44 am

Wal-Mart Stores Inc. announced today that it's ending its ShippingPass delivery subscription pilot and offering free two-day shipping on more than 2 million items without a membership program. The retailer is also lowering the minimum purchase required for free shipping to $35 from $50. Items shipped to stores have no minimum price threshold. Wal-Mart also offers same-day store…

Amazon Secretly Working on ‘Uber for Trucking’ App
December 20, 2016 at 11:47 am

Amazon.com is building an app that matches truck drivers with shippers, a new service that would deepen its presence in the $800 billion trucking industry, a person with direct knowledge of the matter told Business Insider. The app, scheduled to launch next summer, is designed to make it easier for truck drivers to find shippers that…

The Importance of Location on E-Commerce Success 
December 7, 2016 at 9:52 am

To some observers, e-commerce startup Jet.com was taking a gamble when it made the decision to double the size of its headquarters in Hoboken, N.J., and commit to a distribution facility the size of more than 12 football fields in southern New Jersey. However, experts agree that betting on the growth of e-commerce is a sure…