Leadership
July 22, 2020 at 5:26 pm
July 13, 2020 at 5:18 pm
A quote from a leadership course I attended has stuck with me: “Leaders manage the context.” The tutor wanted us to appreciate the difference between management and leadership, and highlighted the need to look up and consider the changing environment. COVID-19 creates significant context changes, and retailers need to flex their operation in response. The…
July 10, 2020 at 3:44 pm
During the most recent Women in Retail and Total Retail Virtual Lounge, Leslie Short, CEO of The Cavu Group, a diversity and inclusion training company, interviewed mother-daughter duo Bahja Johnson, director of customer belonging and co-lead, Color Proud Council at Gap Inc., and Roz Johnson, senior vice president, operations and guest experience at Build-A-Bear Workshop.
July 10, 2020 at 2:14 pm
Digital transformation has become an inescapable mandate across all industries, especially retail. Providing consumers with an excellent online shopping experience and going beyond their expectations are critical measures of a retailer’s success. Customers’ demands are constantly changing, and retailers’ digital transformation efforts must reflect this as always-on, not a one-and-done process. Nonetheless, we're still seeing…
July 3, 2020 at 11:25 am
Welcome to this week's Retail Resources, which features a curated list of the best content and resources I've found over the past week. This week, I offer information and resources about leadership, diversity and inclusion, and some fun stuff, too. As always, if there's anything you would like me to share in a future post, let…
July 1, 2020 at 5:34 pm
During last month's Women in Retail and Total Retail Virtual Exchange, Chuck Surack, founder and CEO of Sweetwater, participated in a live discussion that touched on everything from how employees embody the company's culture of prioritizing customer satisfaction to how the world's leading online musical instrument retailer is weathering the current pandemic. In this video clip from the…
June 29, 2020 at 5:38 pm
During last month’s Women in Retail and Total Retail Virtual Exchange, Chuck Surack, founder and CEO of Sweetwater, participated in a live discussion that touched on everything from how employees embody the company’s culture of prioritizing customer satisfaction to how the world’s leading online musical instrument retailer is weathering the current pandemic. In this video clip from the […]
June 25, 2020 at 8:41 pm
We’ve seen history repeat itself time and time again this past year. As e-commerce’s impact on retail grows, companies that once viewed the supply chain as transactional are realizing that they must revamp their strategies with a greater emphasis on the business unit. As companies both small and large continue on their quests to deliver…
June 23, 2020 at 3:12 pm
During last month's Women in Retail and Total Retail Virtual Lounge, Winnie Park, CEO of Paper Source, touched on everything from how the retailer is weathering the current pandemic to how Park’s leadership style particularly resonates during these challenging times. In this video clip from the session, Park discusses how Paper Source’s marketing and messaging strategy has shifted since the COVID-19 pandemic.
June 16, 2020 at 3:16 pm
During the Women in Retail and Total Retail Virtual Lounge on May 28, Deirdre Quinn, co-founder and CEO of Lafayette 148 New York, participated in an interview that touched on everything from how the women's apparel company began making and providing surgical gowns for healthcare workers on the front lines of the COVID-19 pandemic in New York City to how the natural leadership instincts of women are especially important during these challenging times.
