Leadership

This video originally appeared on Total Retail's sister site, Women in Retail Leadership Circle. When the COVID-19 pandemic hit and Verizon had to close its retail stores, instead of laying off or furloughing thousands of employees, the telecommunications company used it as an opportunity to train thousands of its store sales associates on its customer service…

This video originally appeared on Total Retail’s sister site, Women in Retail Leadership Circle. When the COVID-19 pandemic hit and Verizon had to close its retail stores, instead of laying off or furloughing thousands of employees, the telecommunications company used it as an opportunity to train thousands of its store sales associates on its customer service […]

The importance of listening to her employees and having open and honest communication with them, especially during the current COVID-19 pandemic, was a key topic discussed by Christina Callas, executive vice president and chief digital officer of Total Wine & More, during a conversation with Sonia Lapinsky, managing director of AlixPartners, during the September installment of the Women in Retail and Total Retail Virtual Exchange.

Paula Clayton, senior vice president and Lowe’s general manager for Synchrony, and Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle and Total Retail, have a candid conversation around the transformative year 2020 has been. This interview took place during Women in Retail Leadership Days, a one-of-a-kind virtual event designed specifically for women leaders…

As noted in last week's article announcing the release of the latest installment of the Top 100 Fastest-Growing Retailers, Chewy was at the top of the rankings, posting a 37.19 percent increase in year-over-year (YoY) sales for its 2019 fiscal year. For the annual report, Total Retail conducted a YoY comparison of 2019 fiscal year net…

Consumer spending has recovered from the coronavirus pandemic more quickly than expected, but forecasting 2020 holiday sales is like assembling a jigsaw puzzle without all the pieces, National Retail Federation (NRF) Chief Economist Jack Kleinhenz said in a press release from the trade association. “I'm cautiously optimistic about the fourth quarter in terms of the…

During the September Women in Retail and Total Retail Virtual Exchange, Ravi Saligram, CEO of Newell Brands, a leading consumer products company featuring brands such as Rubbermaid, Coleman, Sharpie, and many others, was interviewed by Joe Keenan, editor-in-chief of Total Retail. The two discussed everything from how Saligram is trying to build the right corporate culture at…

Setting up a clear vision (and then getting out of the way), listening to your team members and customers, creating a safe environment for experimenting with ideas, surrounding yourself with high-performing talent, and feeding and nourishing that talent are the key leadership success drivers for Kelly Cook, chief marketing and IT officer at David’s Bridal.

For several years, we've been studying how leaders can be resilient in the face of disruption. Based on our research and interviews with CEOs, we identified five characteristics that are likely to enhance their ability to navigate through disruptive times. We first reported on these themes in our 2017 article, "Can CEOs Be Un-Disruptable?," and…

In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Joe Keenan discuss the upcoming Women in Retail and Total Retail Virtual Exchange, which is taking place on Wed., Sept. 23. Women in Retail and Total Retail Virtual Exchanges are live virtual events that feature interviews with leading retail executives on a variety…