Innovation Labs

How Will V-Commerce Arrive? Consumers Show the Way
November 16, 2017 at 8:21 am

Augmented reality (AR) and virtual reality (VR) bring the potential for entirely new shopping experiences and new kinds of added value. They are the gateways to “v-commerce,” a blend of brick-and-mortar retailing and e-commerce. L.E.K. Consulting recently surveyed 1,000 consumers who were aware of AR and VR technology. The results offer an initial look at…

Lowe's and b8ta Collaborate on ‘Smart Home’ Shopping
November 10, 2017 at 10:52 am

Lowe's is expanding its "Smart Home powered by b8ta" connected-home shopping experience to 70 stores nationwide. The store-within-a-store concept, which was developed in partnership with software-powered retailer b8ta, features a curated selection of smart home products — e.g., security systems, thermostats, cameras, lighting equipment, speakers — that shoppers learn about and try before making a…

Sephora Names Mary Beth Laughton EVP, US Omni Retail
October 11, 2017 at 2:13 pm

Beauty retailer Sephora has promoted Mary Beth Laughton to executive vice president of U.S. omni retail. Previously, Laughton was senior vice president of digital. “Mary Beth is a visionary and strategist with a deep understanding of how customers are evolving,” said Calvin McDonald, chief executive officer and president of Sephora Americas. “During her time at…

Music to the Ears of Retailers
August 11, 2017 at 2:58 pm

Imagine you’re watching a music video and the artist is wearing a top or pair of shoes that you really like. You could get inspired and search for “black-and-white striped blazer” or “leather jacket with cloth hood.” However, those searches can yield thousands of results without giving you the exact item you saw in the…

Kill Your Innovation Lab, Accelerate Everything
July 19, 2017 at 10:27 am

Several months after murdering his wife, Dr. Hawley Harvey Crippen boarded a transatlantic steamer. The year was 1910, and as far as getaways went back then, Crippen’s plan to flee the jurisdiction and start a new life on another continent was an excellent one. What he didn’t count on, however, was a relatively new technology…

The End is Near: How Big Companies Win by Plotting Their Own Demise
July 14, 2017 at 9:51 am

In the real world, the big usually eat the small. The strong eat the weak. The fast outstrip the slow. But in startup culture, disruption and innovation are inextricably linked with smaller companies backed by private funding. In the typical narrative, large, publicly traded companies are cast as defenders of the status quo — and…

The Top 100 Fastest-Growing Retailers
May 16, 2017 at 10:39 am

Total Retail is excited to present its seventh annual ranking of the 100 fastest-growing publicly traded retailers. This year’s list, as in years past, is based on companies’ year-over-year net sales growth, comparing the 2016 fiscal year to the 2015 fiscal year.

Target’s Innovation Chief to Leave
April 21, 2017 at 11:32 am

Casey Carl, the executive charged with spearheading innovation at Target Corp., is leaving the company as CEO Brian Cornell refocuses efforts on the core business and tries to find quick ways to revitalize stores amid falling sales. Carl has pushed Target to think about the direction of retail beyond the next few years, but the retailer…

Commerce Disrupted: The New Retail Reality
February 8, 2017 at 2:04 pm

Augmented reality (AR) and virtual reality (VR) bring the potential for entirely new shopping experiences and new kinds of added value. They are the gateways to “v-commerce,” a blend of brick-and-mortar retailing and e-commerce. L.E.K. Consulting recently surveyed 1,000 consumers who were aware of AR and VR technology. The results offer an initial look at […]

Things Remembered's CEO on Innovation, Testing
January 18, 2017 at 12:24 pm

In episode 69 of Total Retail Talks, recorded at this week's National Retail Federation Big Show in New York City, Total Retail's Executive Editor Joe Keenan interviews Lisa Gavales, president and CEO of Things Remembered. Gavales discusses what innovation means for the personalized gifts retailer, how testing influences Things Remembered's product selection — both in-store…