Melissa Campanelli

Melissa Campanelli
LIDS Part of 3-Way Tie for Top Spot in Top 100 Omnichannel Retailers List

LIDS, a Genesco brand that operates within Hat Word Inc., earned the No. 1 ranking in Total Retail’s analysis of 100 publicly traded retailers based on its omnichannel capabilities/programs offered and the execution of said programs. LIDS was part of a three-way tie for first place, joined by DSW and UGG. The full rankings can…

Rockets of Awesome Founder Talks Subscription Commerce, Growth Strategy

In episode 141 of Total Retail Talks, Total Retail's Editor-in-Chief Melissa Campanelli interviews Rachel Blumenthal, founder and CEO of Rockets of Awesome. The interview covers a wide range of topics, from subscription commerce to the brand growth's strategy and much more. This episode was recorded live at our Total Retail Roundtable in New York City…

Report: Amazon.com to Build Domestic Robots

Amazon.com is reportedly working on an an ambitious, top-secret plan to build domestic robots. According to a report in Bloomberg, the project is code named “Vesta,” after the Roman goddess of the hearth, home and family, and is being overseen by Gregg Zehr, who runs Amazon’s Lab126 hardware research and development division. Lab126 is responsible for…

Sears Holdings CEO Eddie Lampert Proposes Buying Kenmore Brand

ESL Investments, the hedge fund led by Sears Holdings CEO Eddie Lampert, is proposing to buy the Kenmore brand, Sears' Home Improvement business, its PartsDirect division and some of the chain's real estate. In a letter to Sears’ board on Friday, ESL said: "We continue to see value in Sears and its underlying assets, and believe strongly…

Amazon Launches App Feature Targeting International Shoppers

Amazon.com has launched a new feature within its shopping app for iOS and Android users to cater to international customers shopping for U.S. goods, according to a report from Reuters. The feature, which was announced late on Tuesday, will enable users to shop in five languages, including English, Spanish, Simplified Chinese, German, and Brazilian Portuguese, and will be…

Billionaire Toy Maker's Bid to Save Toys"R"Us Stores Rejected

Toys“R”Us Inc.’s lawyers and advisers have shot down an 11th-hour offer from a billionaire toy maker that would have kept some of its U.S. stores open, according to a person familiar with the matter. The Wall Street Journal reports that Isaac Larian, founder of Bratz dolls maker MGA Entertainment, Inc., came forward last week with a…

Target Launches Fetch Replenishment Program

Target will begin to test a service that uses Bluetooth-connected household devices to monitor your supply of toilet paper, paper towels and hand soap, and automatically order more when consumers need them. The replenishment program is called Target Fetch, and the retailer will launch a campaign May 1 on the crowdfunding site Indiegogo to solicit 250…

Sears Selling 16 Stores in Online Auction

Sears Holdings is selling 16 of its namesake store locations in an online auction, according to a Wall Street Journal report. The stores, 15 of which are attached to malls, are being marketed as sale and lease-back deals, which will allow Sears to continue operations at the locations while paying rent. The new owners of…

Boxed Launches Paid Membership Program

Online wholesale shopping site Boxed announced yesterday that it's launching a paid membership program that will offer customers rewards and discounts. The membership program, Boxed Up, will not replace the standard free membership. However, it does offer perks, including free “priority shipping” for orders over $20, as well as 2 percent cash rewards based on…

Best Buy Impacted by Same Data Breach as Sears

Best Buy said on Friday that some of its customers’ credit card information may have been compromised in a data breach that also hit Sears and Delta Air Lines. All three companies use a third-party firm, [24]7.ai, to provide online and mobile chat services for customers. Best Buy said in a blog post that [24]7.ai…

Report: Ace Hardware, Dollar Tree Tops in Customer Experience

Ace Hardware and Dollar Tree deliver the best customer experience in the retail industry, according to the 2018 Temkin Experience Ratings, an annual customer experience benchmark of companies based on a survey of 10,000 U.S. consumers. Of the 49 retailers included in this year's ratings, Ace Hardware and Dollar Tree tied for the top spot. Each earned a…

Sears Hit by Customer Data Breach

Sears Holdings Corp. said on Wednesday some of its customer payment information may have been exposed in a cybersecurity data breach at software service provider [24]7.ai, which provides online support services for Sears. In a statement on its blog, Sears said it was notified of the incident in mid-March, and the incident led to unauthorized access…

Announcing the Release of Total Retail’s 2nd Annual Top 100 Omnichannel Retailers

Total Retail is excited to present to you its second annual Top 100 Omnichannel Retailers. The report, produced in conjunction with Radial, a leading omnichannel commerce technology and operations provider, features a ranking of 100 publicly traded retailers based on their omnichannel retail programs offered as well as the execution of said programs. Why focus on…

Trump Claims USPS Losing a ‘Fortune’ on Amazon

President Donald Trump again called out Amazon.com this weekend, claiming the U.S. Postal Service (USPS) loses "a fortune" delivering packages for the online retailer. "Only fools, or worse, are saying that our money losing Post Office makes money with Amazon. THEY LOSE A FORTUNE, and this will be changed. Also, our fully tax paying retailers are closing…

Hudson's Bay Confirms Data Breach at Stores Including Saks, Lord & Taylor

Hackers stole information for more than 5 million credit and debit cards used at certain Saks Fifth Avenue, Saks Off 5th and Lord & Taylor stores. Hudson's Bay Company (HBC), which owns the retail chains, confirmed the breach Sunday, and said it has "identified the issue, and has taken steps to contain it." In the…