Manish Chowdhary

Manish Chowdhary
Why Retailers Must Offer Date-Certain Shipping This Holiday Season

FedEx, UPS and the U.S. Postal Service provide their customers with real-time shipment updates. They also give merchants access to many shipping service types — e.g., next-day, two-day, three-day, ground, and more. Similarly, online retailers can and should offer shipping choices to their customers. For example, Amazon.com, the king of e-commerce fulfillment, gives customers multiple…

Online Retailers’ New Best Prospect? The Post-Purchase Customer

Most retailers put a lot of time and effort into attracting new customers. It makes sense: you need customers to buy your products and sustain your business. However, generating more sales from existing customers is a more efficient, less expensive way to grow. The probability of selling to an existing customer is 60 percent to…

8 Ways for Online Retailers to Make More Money This Holiday Season

Leading analysts like Forrester and Deloitte predict that online retail sales in both November and December will increase double-digits year-over-year. This might come at a steep price for smaller retailers however because of increased competition among merchants in the form of aggressive discounting, free shipping and other promotional offers. With holiday sales accounting for as much as 30 percent of total annual revenue for some businesses, it's time for e-commerce merchants to up their game.