Luke Starbuck

Luke Starbuck
Reduce Costs and Improve Customer Service With AI-Powered Customer Care

Talk doesn’t come cheap, and this is especially true in retail, where managing customer care costs across the ever-expanding landscape of communication is top of mind for retailers. While retailers will spend exponentially more to acquire a new customer than to keep an existing one, taking care of an existing one is expensive. Recent research…

The Time is Now for Retailers to Leverage AI in Customer Service

For a long time, science fiction made many people unsure, and often fearful, of how technology would shape the future. Fast-forward to today, and many of us can’t imagine our lives without the help technology offers us. The average consumer is accustomed to living a tech-assisted lifestyle, and artificial intelligence (AI) applications are emerging to…