Smart retailers start planning for their winter holiday shopping season during the summer to ensure the best outcomes for positive customer experiences and revenue growth. Gifting and e-commerce operations should be critical to those plans, but don’t often get the attention they deserve. A thorough assessment of a retailer’s gifting capabilities can help ensure a…
John Grech
Are retail innovation labs here to stay or are they just a fad passing through the industry? The largest internet-based retailer in the United States, Amazon.com, serves as an enduring example of what retailers should be doing to maintain longevity. Amazon's relentless pursuit of disruptive innovation has resulted in some of the more intriguing retail technology products, including augmented reality and the Fire Phone, in addition to securing Amazon's longstanding success. Beyond that, innovation labs invest in a company's culture, processes, supply chain and noncustomer aspects of the business.