Joe Keenan

Joe Keenan

Joe Keenan is the executive editor of Total Retail.

Marc Lore on His Way Out at Walmart?

According to a report from the New York Post, Marc Lore could be eying his exit from Walmart. Lore, the CEO of Walmart.com (and founder of Jet.com, which Walmart acquired for $3.3 billion in 2016), was noticeably absent from the retailer's discussion of its digital slowdown on a Tuesday conference call. Walmart reported this week…

Grocery Chain Albertsons to Buy Rite Aid

Supermarket operator Albertsons agreed to buy the remnants of the Rite Aid drug chain on Tuesday, the latest deal to shake up a grocery industry already experiencing major upheaval. The combined company would have about 4,900 locations in 38 states and the District of Columbia, the companies said. Albertsons would rebrand its in-store pharmacies under the…

Gap is Replacing CEO of Flagship Brand

Gap said today that Jeff Kirwan, president and chief executive of its eponymous brand, will leave the apparel retailer, pushing its shares down 5 percent. The news comes just over a week before Gap is scheduled to announce fourth-quarter results. The company, in November, raised its 2017 earnings and same-store sales forecasts, likely reflecting higher sales…

Why Luxury Brand Christian Lacroix Launched an Online Marketplace

Luxury brands have been reticent in the past to sell their products online, fearing they will lose the appeal of the high-end in-store shopping experience that's unique to their category. However, as the behaviors and demographics of luxury customers change, brands are starting to re-evaluate their decisions about selling online. One such brand is Christian…

How Crate and Barrel is Bringing Digital In-Store

In episode 131 of Total Retail Talks, Brian Schultz, senior director, e-commerce and digital product management, Crate and Barrel, discusses how the furniture and home decor retailer is using technology to better connect its customers’ online and offline shopping experiences. Schultz details how Crate and Barrel's native mobile app plays a role in customers’ in-store…

J.C. Penney Announces it Will Close 8 Stores in 2018

J.C. Penney is anticipating closing eight of its department stores across the U.S. this year, a spokesman told CNBC. The move is part of the company's ongoing plan to right-size its store fleet as more sales move online. J.C. Penney operates roughly 875 department stores today. That's after the retailer shuttered nearly 140 stores throughout 2017.…

Home Improvement Chains Kick Off Spring Hiring Push

Home Depot and Lowe's are getting ready to hire about 133,000 workers between them as they prepare for the busy spring and summer seasons. Lowe's said Wednesday that it's looking to hire 53,000 seasonal workers and has announced plans for its first national hiring day on Feb. 21. The hiring goal is up from the 45,000…

Barnes & Noble Cutting Jobs Following Dismal Holiday Season

Barnes & Noble confirmed Tuesday that a new labor model in its stores will result in job cuts. The move will help the bookstore chain save roughly $40 million annually. The brunt of the job cuts will occur at the retailer's stores, with lead cashiers, digital leads and other experienced workers being let go. The news came…

Amazon is Cutting Hundreds of Corporate Jobs

In a rare move for the online retail giant, Amazon.com is laying off hundreds of corporate workers in its Seattle headquarters and elsewhere, according to a Seattle Times report. The corporate cuts come after an eight-year hiring spree, taking the company from 5,000 employees in 2010 to 40,000 employees in its Seattle headquarters, and gobbling up…

1-800-Flowers.com Using Technology to Win Customers’ Hearts This Valentine's Day

1-800-Flowers.com is rolling out new digital features this Valentine's Day to optimize the customer experience on one of its busiest days of the year. With new ways to shop on-the-go, including ordering via chatbot or voice assistant; new payment options, including one-click transactions; a dedicated self-service customer service hub; concierge advice; a destination for enhanced…

Data at the Core of Walgreens’ Pricing Strategy

In episode 130 of Total Retail Talks, recorded last month at the National Retail Federation's Big Show in New York City, Luke Rauch, senior director, U.S. insights, Walgreens, talks about how the pharmacy retailer leverages data (customer, competitor, product, third party) when making pricing decisions.

Lululemon CEO Resigns Over Conduct Issue

Lululemon Athletica Inc. announced Monday that Laurent Potdevin has resigned as CEO effective immediately, saying he fell short of the company’s standards of conduct. The Vancouver-based maker of yoga pants and other athletic-inspired clothing didn’t offer specifics but said it expects all employees to “exemplify the highest level of integrity and respect for one another.” A…

Hudson's Bay Names CVS Health Veteran its New CEO

Hudson's Bay on Monday named veteran CVS Health executive Helena Foulkes as its chief executive officer, replacing Richard Baker, who has been heading the company on an interim basis. Foulkes, who has been with the pharmacy benefits manager for more than 25 years, was most recently executive vice president of CVS Health and president of CVS…

Inside Bombfell's Partnership With J.C. Penney

In episode 129 of Total Retail Talks, Bernie Yoo, co-founder and CEO of Bombfell, an online personal styling service, discusses the company's recent partnership with J.C. Penney to provide styling services for big-and-tall customers. In addition to discussing working with J.C. Penney, Yoo talks about Bombfell's new loyalty program, Keep More, Get More, as well…

Boxed.com Rejects Kroger's Acquisition Offer

Online retailer Boxed.com has spurned an acquisition bid from The Kroger Co. and is instead sending out feelers to Amazon.com, according to news reports. Kroger’s bid was believed to be in the neighborhood of $300 million to $400 million. Industry observers said the Cincinnati-based chain was interested in Boxed to help it boost delivery capabilities, attract more…