Joe Keenan

Joe Keenan

Joe Keenan is the executive editor of Total Retail.

Forever 21 Launching Beauty Store Concept

Forever 21's own beauty boutique, Riley Rose, is being rolled out at 13 GGP regional shopping center locations, creating an innovative brick-and-mortar concept, the two companies announced on Friday. Ten Riley Rose stores will open before the end of this year, and three will open in 2018, according to Forever 21 and its real estate landlord.…

J.C. Penney Targets Hospitality Industry for New Revenue

Struggling department store chain J.C. Penney is taking aim at a potential new set of customers: other businesses. J.C. Penney, which last week reported a dismal first quarter and whose shares are trading near all-time lows, said on Thursday it planned to leverage its new home services business to try to win more sales from…

How DSW is Getting Omnichannel Right

In episode 93 of Total Retail Talks, Brian Seewald, vice president, digital, DSW, discusses the footwear retailer's top ranking in Total Retail's inaugural Top 100 Omnichannel Retailers report. Seewald discusses how DSW is bringing digital into its brick-and-mortar stores, as well as the technologies underpinning the retailer's omnichannel efforts, from inventory management to product returns and more.

How Lucky Brand is Successfully Using Ship From Store

Lucky Brand, a retailer of jeans, casual wear and accessories, is adapting its operations to account for the omnichannel behaviors of its customers. This is a challenge not unique to Lucky Brand. Retailers are looking to make the purchase experience, and particularly order fulfillment, as easy for its customers as possible. That means the introduction…

Inside Wolverine Worldwide’s E-Commerce Replatforming

In an interview yesterday at the Salesforce XChange conference in Las Vegas, Jason Pawlowski, senior director, DTC technology, Wolverine Worldwide, detailed the footwear manufacturer and retailer’s replatforming process on the Salesforce Commerce Cloud. In 2012, Wolverine Worldwide, already owners of footwear brands such as Merrell, Hush Puppies, Sebago and five other brands, entered into an…

Brooks Brothers Warns of Payment Card Security Incident

Brooks Brothers said Friday it recently became aware of a security incident, which could impact the payment card information of customers who purchased items at its stores between April 4, 2016 and March 1. The upscale men's apparel retailer said the identified malicious software could have impacted users’ names, payment card account numbers, card expiration dates…

Wal-Mart CEO to Be Questioned in Mexican Bribery Lawsuit

A federal judge has ordered Wal-Mart Stores Inc. CEO Douglas McMillon to submit to questioning in a lawsuit by shareholders hoping to learn what he knows about suspected bribery by the world's largest retailer in Mexico. U.S. District Judge Susan Hickey in Fayetteville, Arkansas, said McMillon's "direct and personal involvement" in matters underlying a class-action lawsuit…

J.C. Penney's Turnaround Hits Stumbling Block With Q1 Sales Miss

J.C. Penney's stock price closed at a historic low on Friday after it missed its first quarter forecast and said customer traffic was below a year ago. While the department store chain said it can still pull off recently lowered full-year targets for flat sales and improvements in margins, investors pummeled the stock. Penney's stock price closed below $5 a…

Marketing Campaign Reaffirms Shinola's Commitment to American Workers

In episode 92 of Total Retail Talks, Bridget Russo, chief marketing officer of Shinola, a luxury retailer that specializes in watches, bicycles and leather goods, discusses the brand's commitment to American manufacturing and jobs. Russo details Shinola's recent marketing campaign, Let's Roll Up Our Sleeves, which celebrated the idea that hard work creates jobs and…

Retail Tops Job Losses Report

The retail industry announced 11,669 job cuts in April, the highest total among all industries, bringing the year-to-date total to 50,133. That's up 36 percent from the 36,977 retail sector job cuts announced in the first four months of 2016. The retailers responsible for the most job cuts this year include Macy's (10,000), J.C. Penney…

Express to Close its Canadian Stores

Express plans to close all 17 of its stores in Canada and discontinue its Canadian operations. The Ohio-based chain sells men's and women's clothing and currently has 650 stores in the U.S., Canada and Puerto Rico. Express announced last week that it will close all of its Canadian locations as part of a restructuring, and has filed…

Customer Feedback Informs Tuft & Needle's Decisions

In episode 91 of Total Retail Talks, Aaron Bata, head of customer experience at Tuft & Needle, a manufacturer and online retailer of mattresses, is interviewed by Total Retail's Joe Keenan on how the brand is using feedback from its customers to inform business decisions. Bata also offers his advice for other retailers that are…

Coach to Acquire Kate Spade for $2.4B

Coach said Monday that it had reached a deal to acquire upscale retailer Kate Spade in a shakeup for the luxury goods industry as it grapples with sluggish sales. Coach said it would pay $2.4 billion for Kate Spade, which it plans to maintain as an independent brand. Coach said it expects to save $50 million annually…

Urban Outfitters Shares Top Ranking of Omnichannel Retailers

The article below is an excerpt from Total Retail’s inaugural Top 100 Omnichannel Retailers report. Urban Outfitters tied with DSW, UGG, and Zumiez for the No. 1 ranking on the list. Tied for the No. 1 spot in our Top 100 ranking is millennial and Gen Z favorite Urban Outfitters. The apparel retailer received the…

Amazon Gives Manchester-by-the-Sea Residents Free Year of Prime

Amazon.com is celebrating the streaming debut of its Oscar-winning film, "Manchester-by-the-Sea," by giving a free year of Prime membership to the residents of the Massachusetts fishing town the movie is named after. This week, the e-commerce giant will ship to every Manchester household a gift box with a code to enroll in Prime for free…