Joe Keenan

Joe Keenan

Joe Keenan is the executive editor of Total Retail.

Technology, Service Key to Interior Define's Offline Success

In episode 119 of Total Retail Talks, Rob Royer, founder and CEO of Interior Define, discusses how the custom furniture retailer is using technology to help bridge the gap between customers’ online and offline shopping experiences.

Bumsoo Kim, Director of Marketing, Dermstore

On why Dermstore began using programmatic direct mail: "It's increasingly difficult to get high levels of engagement with digital ads, and we needed a way to reach our customers in a more personalized way."

Bon-Ton to Close 40 Stores in 2018

With sales continuing to decline and losses mounting, Bon-Ton Stores Inc. said Thursday it plans to close at least 40 more stores by the end of 2018. Eliminating 40 stores would represent the shutdown of about a sixth of Bon-Ton's 260 department stores, furniture galleries and clearance centers in the United States. Up to this point, Bon-Ton, which is the…

Williams-Sonoma Acquires AR 3-D Imaging Startup

Furniture and kitchenware giant Williams-Sonoma, Inc. (WSI) is acquiring augmented reality (AR) startup Outward in an all-cash deal for $112 million. The furniture brand, which operates stores including Williams-Sonoma, Pottery Barn, West Elm and others, will be using the startup’s 3-D imaging tech to “enhance and extend its high-touch customer service platform,” the company says. Outward, founded…

Programmatic Direct Mail Delivers Increased ROAS for Dermstore

Dermstore, an online beauty store owned by Target, recently integrated a digital marketing campaign with direct mail to increase consumer engagement. The result? A 30 percent increase in promo code redemptions once the direct mail component was added to the campaign. Partnering with programmatic direct mail platform provider PebblePost, Dermstore's online visitors’ activity was translated into…

Skechers Names New CFO

Skechers USA said Wednesday it has hired John Vandemore to be its chief financial officer, effective within the next few weeks. Vandemore, who recently served as CFO of Mattel Inc., will assume the role from David Weinberg, who assumed the CFO role in 2009 in addition to being chief operating officer since 2006. Vandemore will…

Retail Sales Increase .2% in October

U.S. retail sales unexpectedly rose in October as an increase in purchases of motor vehicles and a range of other goods offset a decline in demand for building materials, suggesting consumer spending remained fairly strong early in the fourth quarter. The Commerce Department said on Wednesday retail sales increased 0.2 percent last month. Data for…

A.C. Moore Invests in 2 Online Brands

A.C. Moore, the arts-and-crafts retailer, announced today that it has acquired e-commerce company Blitsy and invested in handcraft marketplace Zibbet to boost its digital capacity. The two major investments are to boost the company’s online reach and sales, said Anthony Piperno, chief marketing and merchandising officer at A.C. Moore. Piperno said both deals were completed last week.…

Alibaba Nets Record $25.3B in Singles Day Sales

Alibaba has broken its own sales record for China's Singles Day, a 24-hour shopping extravaganza similar to Black Friday. Held on Nov. 11 each year, Singles Day was supposedly started in the 1990s to commemorate China's lonely hearts, a kind of anti-Valentine's day. Alibaba has helped turn it into the world's biggest shopping event. The e-commerce behemoth…

Dressing Up for the Holidays: David Donahue Opening Seasonal Pop-Up

In episode 118 of Total Retail Talks, Rob Donohue, CEO of men's lifestyle brand David Donahue, discusses the company's launch of a pop-up shop at Rothmans, a men's clothing store in New York City. Donohue answers questions on why a pop-up shop made sense for David Donahue (this is its first retail presence), why Rothmans…

Alex McArthur, Chief Marketing Officer, Purple

"Purple leapt out of the gate with a colorful, funny, entertaining brand, and that has set us apart on the noisy internet full of new mattress brands. We will always be humorous, approachable and have a video-first marketing strategy."

Colorful Mattress Brand Purple Stands Out From its Competitors

Selling mattresses online, once thought to be a novelty, has exploded in recent years. Consider that in 2014, the online share of ​U.S. retail mattress sales was 6 percent; it now stands at 10 percent, and figures to continue to grow. Online mattress sales now represent a $1.5 billion industry. With increasing competition, brands such as…

Office Depot Launches Business Services Platform for Startups

Office Depot announced the launch of BizBox, its new business services platform that will provide startups and small businesses access to the core services needed to start and grow their businesses through a convenient subscription. Monthly services start at $99. BizBox will simplify business decisions and operations for SMBs, and builds upon Office Depot’s previously announced acquisition…

Target to Close 12 Underperforming Stores

While Target is doubling down on brick-and-mortar retail, the Minneapolis-based retailer also has decided to pull the plug on a dozen underperforming stores. The company on Monday began notifying store employees at the 12 affected stores, which are slated to close on Feb. 3. While competitors such as Macy’s, J.C. Penney and Sears have been closing many…