Joe Keenan

Joe Keenan

Joe Keenan is the executive editor of Total Retail.

Walgreens Gets Regulatory Approval to Buy Rite Aid Stores

In its fourth attempt, Walgreens Boots Alliance clinched regulatory approval for a deal to buy Rite Aid Corp. stores after a last-minute reduction of the number of stores and price. The Deerfield, Ill.-based drugstore chain said Tuesday it secured clearance for a revised deal under which it will buy 1,932 Rite Aid stores for $4.38 billion.…

Toys"R"Us Files for Bankruptcy; Stores to Remain Open

Toys“R”Us, one of the world’s largest toy store chains, has filed for bankruptcy protection, becoming the latest casualty of the pressures facing brick-and-mortar retailers. The company made the Chapter 11 bankruptcy filing late Monday night in federal court in Richmond, Va., acknowledging that it needed to revamp its long-term debt totaling more than $5 billion. Toys"R"Us said…

Online Marketplace Spring Uses AI to Improve CX

In episode 110 of Total Retail Talks, Gannon Hall, chief product officer at Spring, a mobile and online fashion retailer, discusses how the company is using artificial intelligence (AI) to improve its customers’ shopping experiences through more personalized merchandise recommendations. Learn how machine learning is helping Spring convert more visitors to its site and app.

Macy's to Hire Fewer Holiday Workers This Year

While Macy's will hire 20 percent more workers during the holiday shopping season to staff distribution centers and warehouses that support its online business, total holiday hiring will fall year-over-year. The department store operator said on Thursday it would hire 18,000 holiday workers to fulfill online orders, including shipping and packaging, an increase of about 3,000 from…

Toys"R"Us Vendors Cut Shipments on Bankruptcy Fear

Some suppliers to Toys“R”Us have scaled back shipments to the retailer as it struggles to refinance debt and avoid a potential bankruptcy filing, according to people with knowledge of the matter. The vendors are balking as Toys“R”Us continues talks with lenders over a new loan that would allow the retailer to stay open while it works…

B-to-B Retailers Increase Tech Spending to Keep Pace With Amazon

As Amazon.com grows its business through technology, spending on the latest and greatest tools to optimize the customer experience, from product discovery through delivery and post-purchase, other retailers have been left behind. In order to catch up to and eventually surpass Amazon, retailers are analyzing their own businesses to see where well-spent investments can help…

Best Buy Pulls Product Line Over Ties to the Russian Government

Best Buy will no longer sell security software from Russian internet security company Kaspersky Lab after concerns that the company could be unduly influenced by the Russian government. This summer, the Moscow-based cybersecurity company has faced a series of allegations that it could be influenced by the Kremlin. Due to those concerns, Best Buy decided to stop…

Kmart Ditches ‘Plus-Sized’ Labels for ‘Fabulously Sized’

Kmart’s new apparel ad campaign is all about celebrating — not marginalizing — “plus sized” women, while putting that full-figure label to rest for good. Kmart’s new "I Can” ad push fetes women of all shapes and sizes and marks the expansion of its signature brands (e.g., Joe Boxer, Basic Editions, Jaclyn Smith) to larger sizes…

Spotix Uses Data Partnership to Fuel Customer Acquisition

In episode 109 of Total Retail Talks, Adam Kahler, digital director for Spotix, an online retailer for the home, hearth, patio and barbecue industries, discusses how a data partnership platform has helped the company to optimize its online marketing efforts, including driving customer acquisition.

Calendars.com Boosts ROAS With Data Segmentation, Predictive Analytics

For many retailers and marketers, a lack of data isn’t the problem. From customer data to product data to third-party data and more, retailers are collecting information at a never before clip. However, the challenge comes in figuring out what to do with all of that data — i.e., using it to make better informed…

Amazon Faces Class-Action Lawsuit Over Eclipse Glasses

Amazon.com has been hit with a proposed class-action lawsuit by a couple who claims defective eclipse glasses purchased through the online retailer damaged their eyes. In the lawsuit, filed in federal court in South Carolina on Tuesday evening, Corey Payne and his fiancée, Kayla Harris, said they purchased a three-pack of eclipse glasses on Amazon in early…

Alibaba to Open its First Brick-and-Mortar Mall

Alibaba, the operator of China’s largest online sales platform, is reportedly building its own mall as it seeks to enrich the real-world shopping experience with technology and convenience. The five-story shopping center — which the company is calling “More Mall” — is located at Alibaba’s headquarters in the eastern Chinese city of Hangzhou. The mall was built…

Amazon's Impact on Brick-and-Mortar Sales

The struggles of brick-and-mortar retailers in 2017 have been well-documented. Iconic brands such as J.C. Penney, Macy's and Sears have all announced store closures this year, and other mall-based retailers such as The Limited, Wet Seal, and American Apparel have gone out of business. Why? A common reason cited is less in-store traffic, the result…

Hudson's Bay Reviewing Options Following Activist Pressure

Hudson's Bay, the owner of the Saks Fifth Avenue and Lord & Taylor retail chains, is seeking to carry out a review of its options, including going private, following pressure from an activist shareholder, people familiar with the matter said. Hudson's Bay, which is already working with an investment bank to defend itself against activist…

Starbucks is Closing its Online Store

Starbucks' online store is discounting items up to 50 percent as the coffee giant prepares to shutter the store for good. The company will close its online store on Oct. 1, a Starbucks representative confirmed to Business Insider. Starbucks' online store sells items such as glasses, mugs, coffee brewers and espresso makers, in addition to coffee, tea…