Joe Keenan

Joe Keenan

Joe Keenan is the executive editor of Total Retail.

What Retailers Need to Know About Generation Z

In episode 71 of Total Retail Talks, recorded at this week's National Retail Federation (NRF) Big Show in New York City, Ellen Davis, senior vice president of research and strategic insights at the NRF, discusses the key findings to emerge from a recent research project it conducted which focused on the shopping behaviors of Generation…

Data at the Center of Hickory Farms’ Transformation

In episode 70 of Total Retail Talks, recorded at this week's National Retail Federation Big Show in New York City, Gordon Jaquay, director, information technology at Hickory Farms, the specialty foods retailer, talks about how breaking down data silos is helping the organization become more efficient while also providing a better experience for its customers.

What Financial Benefits Are Retail Executives Receiving

As part of our continuing coverage of Total Retail’s Salary Benchmark Report, this article focuses specifically on the financial benefits that C-suite retail executives — CEO/president/founder; chief marketing officer; C-level exec other than CEOs and CMOs; and vice president — are receiving. Specifically, the survey asked respondents which of the following financial benefits were part of…

Things Remembered's CEO on Innovation, Testing

In episode 69 of Total Retail Talks, recorded at this week's National Retail Federation Big Show in New York City, Total Retail's Executive Editor Joe Keenan interviews Lisa Gavales, president and CEO of Things Remembered. Gavales discusses what innovation means for the personalized gifts retailer, how testing influences Things Remembered's product selection — both in-store…

How Personalization is Driving Increased Loyalty for Walgreens

Attaining customer loyalty is an incredibly difficult, but important, task in today's hypercompetitive retail environment. It's well-documented that retaining an existing customer is much more cost effective than spending to acquire a new customer. Therefore, retailers have implemented loyalty programs to incentivize customers to come back and purchase from them again and again. Walgreens’ Balance…

How Staples Uses Watson Technology to Make Shopping Easier

Staples is using IBM's Watson cognitive computing technology to help its online shoppers with "low-end tasks" such as customer service inquiries. In this interview with Staples’ Chief Technology Officer Faisal Masud at the National Retail Federation's Big Show, he explains that Watson also helps influence sales by making the buying process easier and quicker for…

The Limited Stores Files for Bankruptcy

The Limited, which has already shuttered its once ubiquitous stores, took another major step Tuesday toward fading from the retail landscape by filing for bankruptcy protection. Citing its declining financial performance, the Ohio-based women's clothing company filed for Chapter 11 protection in the U.S. Bankruptcy Court for the District of Delaware. Before taking this latest step, the company had…

Wal-Mart to Create 10,000 U.S. Jobs

Wal-Mart Stores Inc. said it plans to create about 10,000 U.S. jobs this year, a sign that even the country’s largest private employer feels the need to tout American job growth ahead of President-elect Donald Trump’s inauguration. The jobs will come from previously planned store openings, store expansions and new e-commerce services, the company said…

An Inside Look at Target's Technology Evolution

For traditional brick-and-mortar retailers like Target, shifting consumer behavior to more online shopping has caused them to have to re-evaluate their business models. No longer can stores be the single point of interaction between retailers and customers. Leveraging technology to meet the needs of today's digitally savvy consumers has become essential to retail success. In…

Retailers Can Learn From How Trump Won

Heather Fletcher, my colleague at Target Marketing (sister publication of Total Retail), wrote a very interesting article yesterday that examined how President-elect Trump won the election by leveraging some tried-and-true marketing strategies — namely, data modeling, multivariate testing and targeted social media marketing. (Click here to read the full article.) Heather's article got me to…

An Analysis of Retail Executives’ Salaries

As part of our continuing coverage of Total Retail’s Salary Benchmark Report, this article focuses specifically on the salaries of C-suite retail executives — CEO/president/founder; chief marketing officer; C-level exec other than CEOs and CMOs; and vice president. The Salary Benchmark Report was produced after an online survey was sent to Total Retail’s audience over…

Gildan Activewear Wins American Apparel Auction With $88M Bid

Canadian apparel maker Gildan Activewear has won a bankruptcy auction for American Apparel after raising its offer to around $88 million, a person familiar with the matter said Monday. Gildan's takeover marks the end of an era for the iconic Los Angeles-based company, which was founded in 1998 by an eccentric Canadian university drop-out and grew to become…

L.L.Bean Finds Itself in a Political Controversy

L.L.Bean is in the middle of a political skirmish over its namesake heiress and her support of President-elect Donald Trump. Some customers vowed to boycott the family-owned company after learning last week that Linda Bean, the granddaughter and heir of company founder Leon Leonwood Bean and a longtime Republican activist, bankrolled a political action committee in…

Alibaba's Ma Meets Trump, Promises to Bring 1 Million Jobs to US

Alibaba Executive Chairman Jack Ma met U.S. President-elect Donald Trump on Monday and laid out the Chinese e-commerce giant's new plan to bring one million small U.S. businesses onto its platform to sell to Chinese consumers over the next five years, an Alibaba spokesman said. Alibaba Group Holding Ltd expects the initiative to create one million U.S.…

Retailers Generate Record-Setting Online Holiday Sales

Between Nov. 1 and Dec. 31, online sales hit $91.7 billion, up 11 percent from $82.5 billion a year ago, according to a report by Adobe Insights. The 2016 holiday season also broke a major e-commerce record: Cyber Monday became the biggest online shopping day in U.S. history, generating $3.45 billion in online sales, up 12…