As we move further into 2020, retail executives continue to respond to the ever-growing expectation for differentiated customer experiences and margin growth. North Highland’s annual Beacon survey of industry executives indicates that two themes will be top of mind for 2020: Customer Experience (CX): 93 percent of retail leader cite this as a 2020 strategic…
Andrew Billings
In a previous article, I reviewed inventory management strategies that retailers can implement after the back-to-school (BTS) season to help make room for the holiday product line. Now I'll focus on the opportunities retailers have to incorporate learnings from the BTS shopping cycle into the critical holiday season. BTS activity serves as an excellent testing ground…