Monetizing Social Interactions

There was a time not that long ago when retailers exploring new ways to execute effective social engagement strategies would face a barrage of questions about return on investment. How do we know, CFOs and other company leaders would ask, if all that tweeting, liking, and pinning is doing anything for the bottom line? Where's the proof that the investments in maintaining, monitoring and updating an ever-expanding array of social media outposts are driving conversions and increasing profits?