Guilty Until Proven Innocent: How Incorrectly Identifying Good Customers as Cybercriminals Damages Your Bottom Line
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Reed Taussig
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In an effort to protect their companies and customers from online fraud, many retailers have adopted a "guilty until proven innocent" security approach that turns away customers if there's the slightest hint of suspicious activities, resulting in lost revenue due to the incorrect labeling of users as fraudulent.
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Reed Taussig
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