These Retailers Offered the Best Black Friday, Cyber Monday Customer Service Last Year

Last-minute preparations are being made for what's effectively the retail industry's Super Bowl, a stretch where both brick-and-mortar and online stores will be flooded with holiday shoppers looking for Black Friday and Cyber Monday deals. Many retailers have added seasonal employees to handle increased service calls, hoping to improve their customer service levels from the previous year or at least stay consistent with normal levels.