Head of eBay Customer Service: ‘Don't Expect Happiness’

eBay published an interview (and video) with the head of its customer service, Steve Boehm, in which he says he's excited about many of the upcoming changes eBay will soon roll out globally. Boehm's actual title is senior vice president of global customer experience, and he came to eBay in 2011 after a career in the financial services sector. "At eBay, one of the biggest challenges we face is the complexity of our environment, with over 800 million listings and 155 million buyers around the world," he said. "It's a very complicated marketplace, with eBay sitting in the center."