83% of Consumers State a Need for Some Form of Support When Shopping Online

LivePerson, a provider of intelligent engagement solutions, announced the release of its Connecting with Customers Report, a comprehensive global study examining the trends in online attitudes and behaviors of consumers in six different countries. The report revealed that 83 percent of consumers state that they need some form of support during their online journey, and 59 percent of consumers would like more options in how they connect with brands.